IT Professional

Lead technical analysis and quality integrity by bridging the gap between user experience and execution. Managed full QA lifecycle, user provisioning, SSH key management, authentication policies, GitHub repository permissions, CI/CD pipeline access control, and security frameworks. Developed automated API test suites and real-time reporting scripts. Maintained system debugging, security patch management, infrastructure maintenance, defect lifecycle, and technical documentation. Collaborated with engineering and product teams integrating QA into SDLC. Integrated AI agents for development and QA optimization.

Owned end-to-end quality assurance processes for key software modules. Designed comprehensive test strategies covering functional and non-functional requirements. Focused on system stability and final sign-off for critical production releases.

Specialized in systematic evaluation of software products. Analyzed system specifications, executed manual test suites, documented defects, and collaborated with developers to ensure quality standards before production.

Served as technical bridge between development and support operations. Led resolution of complex software escalations, mentored junior staff, optimized workflows, and managed technical documentation and patch communications.

Provided front-line technical assistance for complex software applications. Managed support channels, performed debugging, and maintained communication between end-users and engineering. Created Knowledge Base articles to improve ticket resolution and onboarding.

Managed Microsoft 365 user lifecycles and Active Directory. Enforced MFA and Conditional Access policies. Maintained Windows Server and Linux VPS environments on AWS and GCP. Orchestrated endpoint detection and response using CrowdStrike and Microsoft Defender. Administered network security and firewalls, configured VPN gateways, conducted penetration testing, and monitored DNS routing. Managed WordPress infrastructure and MySQL database replication with real-time monitoring.

Administered Active Directory user objects, security groups, and OUs. Managed identity lifecycle workflows, password resets, and Group Policy Objects. Maintained Windows Server environments and heterogeneous client OS including Windows and macOS. Developed Linux automation and scripting. Oversaw endpoint antivirus and firewall deployment and management.

Provided technical support and data entry for merchant account setup. Assisted clients and prepared documents. Served as IT Technician and Network Administrator building branch infrastructure.

Provided customer service, data analysis, and technical support. Assisted users with network, login, and printer issues. Installed hardware and software systems. Diagnosed and troubleshot computer issues.

Provided on-call computer repair, network troubleshooting, assembly and disassembly, upgrades, data encoding, desktop publishing, web development, and network installation. Installed operating systems and managed VPS and remote desktop protocols.

Performed troubleshooting, repair, assembly, and upgrades of computers. Assisted in network installation, website creation, photo editing, desktop publishing, and typing jobs.

Troubleshot, repaired, assembled, and disassembled computers. Performed desktop publishing and installed Microsoft OS and Office.

Provided tech support including troubleshooting, repairing, assembling, and disassembling computers. Assisted customers, performed desktop publishing, installed Microsoft OS and Office, typing jobs, and created webpages.