Virtual Assistant (E-commerce & Administrative Support Specialist)

Spearheaded daily operations across multiple online selling platforms including eBay, Amazon, Poshmark, Grailed, Shopify, and Etsy, ensuring timely listings, competitive pricing, and accurate product descriptions to drive visibility and increase conversion rates. Managed and grew various social media accounts by creating engaging content, scheduling regular posts, responding to customer inquiries, and monitoring analytics to optimize engagement and brand presence. Oversaw and maintained stock inventory across sales channels, implementing tools and systems to track availability, monitor low-stock alerts, and coordinate restocking, reducing fulfillment delays and improving customer satisfaction. Provided comprehensive administrative support including calendar and email management, order processing, document preparation, and customer communication. Assisted in the strategic pivot of the client’s business during the COVID-19 pandemic by coordinating the shift from apparel retail to wholesaling fruits and vegetables; handled logistics, client communication, and market research. Proposed and collaborated on the launch of a dedicated e-commerce website to improve brand visibility and boost sales. Maintained accurate financial records using QuickBooks and contributed to website development, SEO optimization, and landing page design. Worked cross-functionally with remote teams from the U.S. and Russia.

Prepared and organized the dining area before and after meals, ensuring efficient and seamless meal service. Maintained high standards of cleanliness and hygiene by sanitizing tables, chairs, kitchen equipment, and food service areas. Assisted kitchen staff with basic food preparation, including chopping ingredients, portioning meals, and delivering supplies. Managed inventory of kitchen and dining supplies; restocked items as needed and handled distribution and collection of linens for laundering. Supported housekeeping operations by cleaning officers’ quarters, restrooms, and properly disposing of waste. Adhered to sanitation, hygiene, and safety protocols, and participated in safety drills and emergency response procedures. Assisted officers with routine administrative tasks.

Developed and implemented creative content strategies to enhance brand visibility, including designing promotional graphics, writing blog posts, and crafting email newsletters. Produced multimedia content such as social media posts and advertisements. Managed customer service communications by addressing inquiries about product availability, order statuses, shipment tracking, and returns. Monitored and updated customers on shipment status, providing proactive solutions to delays. Coordinated pickup, packaging, and delivery of parcels, overseeing logistics and working with shipping partners. Personally handled pickup and delivery of parcels.

Managed incoming calls from subscribers of a leading U.S. telecom company, providing exceptional service. Addressed and resolved customer concerns including billing issues, service disruptions, technical support inquiries, and account updates. Offered tailored solutions, recommended products and services, resulting in increased customer satisfaction and retention. Adapted to different customer personalities and resolved conflicts calmly. Contributed to team performance by meeting targets for call handling time, customer satisfaction, and product upsell goals.