Business Owner | Operations Manager | Hospitality & Customer Experience | Interpreter

Founded and successfully operated a customer-facing restaurant business, managing front-of-house, kitchen, counter service and daily operations. Supervised waiters, kitchen staff, floor activities, customer service and service standards to keep operations smooth and professional. Managed recruitment, training, scheduling and staff development while building accountability and consistency across the team. Controlled suppliers, stock levels, inventory, food quality, hygiene standards and operational costs. Led customer retention, marketing initiatives, social media content and service improvements based on customer feedback.

Started in recruitment and was promoted into operations management due to leadership, reliability and strong performance. Recruited, trained and coordinated delivery personnel while managing schedules and day-to-day workforce needs. Monitored employee performance, operational efficiency, customer issues and service workflow. Resolved customer complaints and operational problems through quick communication, coordination and follow-up.

Provided interpretation in Somali, Swahili, Arabic, English and Thai for legal professionals, clients and international communities. Assisted legal professionals with documentation, client communication, case support and confidential information handling. Supported asylum seekers through procedures requiring patience, trust, accuracy and cross-cultural communication.

Prepared coffee, specialty beverages and cocktails while maintaining beverage quality, hygiene and consistency standards. Managed stock levels and beverage inventory; supported training and service standards in a high-volume environment.

Delivered professional table service, handled guest needs and managed multiple tables during peak service periods. Maintained restaurant presentation, service standards and customer satisfaction.

Specialized in American-style smash burger preparation, food quality, hygiene and efficient high-volume service.

Coached and mentored youth players, developing teamwork, discipline, communication and leadership skills. Built an early work foundation through service, tutoring/mentoring and people-facing responsibilities before moving into formal operations roles.