Senior Business Analyst

Evaluate client financial statements and operating procedures to identify business problems, recommending analytical solutions and system modifications to executive leadership. Manage the end-to-end technical development cycle of ‘Pepperguard Pro,’ a mobile application utilized by the Rural Agricultural Development Authority, from requirements gathering to system design using Google AI Studio, Firebase, and Supabase. Gather business requirements through client work sessions and interviews to execute the technical development and launch of an official web portal for Pizza Plus Deli, yielding a 12% sales increase. Develop comprehensive financial and project tracking models for organizational clients, assisting in providing precise time estimates for project-related tasks and reducing budget overruns by 15%.

Spearheaded business analysis initiatives within the health insurance domain, collaborating with cross-functional stakeholders to define business problems and translate them into actionable technical solutions. Operated within a daily Agile/Scrum environment, utilizing Jira to prioritize work into epics and sprints while developing clear user stories and realistic acceptance criteria. Designed, planned, and documented simple to semi-complex business processes, engineering an AI-assisted automation workflow that reduced manual administrative labor by 20 hours per week. Supported testing and UAT phases by creating test case scenarios for a new digital filing infrastructure, analyzing system functionality and reducing document retrieval times by 25%.

Analyzed large-scale customer datasets using SQL and R to surface actionable insights that increased customer lifetime value by 15%. Partnered with product leadership to gather complex business requirements, translating analytical insights into an actionable product roadmap and executive-level BI dashboards. Led a mobile-first system optimization initiative, documenting system functionality, data integration, and workflows, which expanded digital conversion and generated a 60% revenue increase. Assisted in generating process and procedural documentation to maintain change management protocols and oversee successful product releases.

Performed deep analytical evaluations of marketing channel profitability and data integrations to guide corporate budget allocation and system scaling. Enhanced fraud detection mechanisms and monitored system rules to mitigate fraudulent traffic by 20%, resulting in a 25% increase in ROI.