Operations Manager & Consultant

I am an operations leader with more than 15 years of experience helping retail, e-commerce, and franchise businesses streamline complex systems and improve profitability. I specialize in building automated KPI dashboards, SOPs, and workflow automations that allow companies to scale without adding headcount.

I have worked across independent consulting, franchise ownership, commercial leadership, and purchasing, with a strong focus on end-to-end ownership of results. My experience includes launching businesses from scratch, improving operational efficiency, and creating scalable systems for SMEs.

I am highly experienced with tools such as Make.com, Looker Studio, HubSpot, Google Sheets, ERP systems, and Google Apps Script. I use these tools to automate reporting, improve visibility, and reduce manual work across multiple business units.

In my recent work, I have built DTC and B2B operational frameworks, designed SOPs, and implemented dashboards and commission systems that improved cash flow, saved time, and increased sales performance. I am comfortable working in remote-first and consulting environments.

My background also includes managing crisis situations, coordinating vendors, handling customer service operations, and supporting international commercial expansion. I have worked with markets across Latin America and the Middle East, and I bring a practical, systems-oriented approach to business growth.

I am available for fractional, consulting, and operational leadership roles where I can help organizations create structure, automate processes, and scale efficiently.