Operations and Quality Analyst

I am an operations and quality analyst with seven years of experience in the utility industry, where I have focused on data verification, records management, and high-volume customer communication. I take pride in accuracy, consistency, and catching discrepancies early so they can be routed to the right channel quickly.

My background combines field operations, remote analytical work, and direct customer support. I have worked across multiple roles that required me to balance speed with precision, whether I was verifying maps, updating databases, or coordinating customer appointments.

At HydromaxUSA, I was recognized for strong performance in quality control and data accuracy. I consistently delivered high volumes of verified work, processed error reports, and helped improve efficiency by building an Excel VBA macro that reduced repetitive manual tasks.

I also have experience in customer-facing and logistics roles, including call center support and delivery driving. These positions strengthened my communication skills, adaptability, and ability to stay organized in fast-paced, high-pressure environments.

My work has often involved supporting utility safety and infrastructure operations, including gas leak surveying, field data collection, and cross-bore inspection support. I am comfortable working with mapping tools, CRM systems, and database workflows to keep information accurate and actionable.

I value teamwork, process improvement, and dependable execution. Whether I am working remotely or in the field, I aim to contribute to safer operations, better data quality, and a smoother experience for both internal teams and customers.