Information Security Administrator

Provided ICT technical support to staff and students. Troubleshot network and computer issues. Managed installation of educational applications. Performed data capturing and system maintenance.

Reported daily plan versus actual for PPO fittings. Compiled weekly reports for PPO. Captured monthly KPIs for management. Created, updated databases and records of financial information for the finance department. Submitted reports and prepared proposals and presentations when needed. Assisted with ordering parts and processing orders for payment. Responsible for customer billing. Assisted managers and supervisors with operations and administrative requests. Handled head office finance queries pertaining to POs and vendors. Created and invoiced job cards on a daily basis when available.

Administered and supported ManageEngine ADManager Plus, BeyondTrust, Azure Active Directory, Microsoft 365, Exchange Online, SharePoint, and SFTP. Reviewed daily hygiene reports and remediated issues to maintain system integrity and security. Managed and resolved service tickets, incidents, service requests, workflows, and problem management activities. Provided Level 2-3 application and server support across Windows environments with working knowledge of macOS. Assisted in creating shared drives and access control/security permissions. Supported privileged access management and Microsoft 365 license management. Used Intune and Microsoft Defender for Endpoint to support endpoint security and device compliance. Documented and tracked change, incident, and problem activities in enterprise ITSM tools.