Get notifications about new remote jobs right in your browser! › I am a senior technology professional with 10 years of experience supporting IT operations, helpdesk functions, tier 2 systems administration, and enterprise SaaS administration across fast-growing technology organizations.
My core strengths include end-user support, identity management, documentation development, knowledge management, onboarding and offboarding workflows, and operational process improvement. I have worked extensively with tools such as Okta, Google Workspace, Slack Enterprise, Atlassian, Confluence, and Jira.
I have a strong background in troubleshooting, systems administration, and delivering white-glove support while maintaining high service quality and operational excellence. I also focus on creating structured, machine-readable documentation that can be used by employees and AI assistants.
In my recent roles, I owned enterprise IT support operations for distributed teams, managed access and lifecycle governance, and built knowledge resources that improved issue resolution and reduced repeated support requests. I have also partnered with security and infrastructure teams on access reviews, audits, and change management.
I regularly use automation and scripting tools such as PowerShell and Python to streamline recurring support tasks and improve operational efficiency. My experience also includes supporting macOS and Windows environments, device management, and SaaS application onboarding.
I am comfortable working across technical and business teams to translate complex issues into clear documentation and practical solutions. I value process consistency, user experience, and scalable support practices that help organizations operate more effectively.
Owned enterprise IT support operations for distributed teams and delivered high quality helpdesk operations services across complex SaaS environments. Led administration of Okta, Google Workspace, Slack Enterprise, Jira, and Confluence. Created technical documentation, troubleshooting guides, onboarding playbooks, and knowledge articles. Provided white glove support for macOS and Windows environments. Partnered with security and infrastructure teams on access reviews, permission audits, and change management. Built knowledge management resources in Confluence and used AI tools to improve documentation and workflows. Managed onboarding/offboarding and automated recurring support activities with PowerShell and Python.
Served as a primary escalation resource for enterprise IT support requests. Administered Okta identity management services and supported large-scale Google Workspace environments. Authored technical documentation and operational runbooks. Managed Slack Enterprise, Jira, and Confluence platforms. Delivered advanced support for macOS and Windows endpoints. Collaborated on process improvements, SaaS onboarding, vendor coordination, and change management initiatives. Used ChatGPT and Copilot to accelerate documentation creation and knowledge sharing.
Delivered enterprise IT support and end-user technology services. Administered user accounts, permissions, and access controls through identity management platforms. Supported Google Workspace and SaaS applications. Developed troubleshooting guides, operational procedures, and knowledge management content. Managed software deployment, hardware lifecycle activities, onboarding, and account provisioning across Windows and macOS environments. Assisted with tier 2 systems administration responsibilities and used PowerShell and Python to streamline administrative processes.
Supported internal business systems and end-user technologies while providing responsive technical assistance. Worked with SaaS platforms, user administration processes, and application support functions. Created user-focused documentation, onboarding resources, troubleshooting procedures, and knowledge articles. Assisted with account provisioning, permission management, software deployment, and operational support across enterprise applications. Provided technical support for Windows and macOS systems and participated in process improvement initiatives.
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