Customer Service and Travel Specialist

I am an accomplished Customer Service and Travel Specialist with over 7 years of experience in high-volume BPO environments. I have built my career around delivering reliable support in travel management, technical sales, and complex issue resolution.

I have handled both leisure and corporate travel bookings, including flights, hotels, and transport arrangements. I am experienced in using GDS tools such as Sabre to create accurate itineraries, manage rebookings, and resolve disruptions efficiently.

My background also includes customer service roles where I managed high-volume inquiries, billing concerns, and complaint resolution. I consistently worked toward strong performance metrics such as AHT, CSAT, and QA compliance.

In addition to customer support, I have experience in technical sales and troubleshooting. I am comfortable diagnosing issues, explaining solutions clearly, and supporting customers while maintaining a professional and helpful tone.

I also served as a Subject Matter Expert, where I supported agents with complex travel bookings, coached team members, and helped train new hires on Sabre and corporate travel processes. This strengthened my leadership and mentoring abilities.

I am detail-oriented, adaptable, and committed to delivering excellent service. I value clear communication, process compliance, and customer satisfaction in every role I take on.