Technical Support & Web Operations Specialist

I am a technical support and web operations specialist with more than 5 years of experience supporting commercial websites, e-commerce catalogs, and client-facing digital workflows. I work across WordPress, WooCommerce, 1C-Bitrix, Aspro, and OpenCart, helping teams keep websites stable, accurate, and easy to operate.

I focus on issue triage, QA, and support request management. I diagnose website problems, reproduce user-path failures, clarify impact, set priorities, and turn vague requests into clear implementation tasks with acceptance criteria.

I also handle web systems and content operations. My work includes CMS administration, product data imports and exports, landing page updates, form troubleshooting, checkout journey checks, and basic SEO settings such as robots.txt, sitemap.xml, and canonical tags.

A large part of my work is coordinating communication between business users, clients, and technical stakeholders. I keep requests, statuses, deadlines, and next actions visible, and I help ensure that fixes are validated properly across desktop and mobile before release.

I build reusable support assets to reduce repeated manual work. These include checklists, templates, update instructions, task trackers, SOPs, and knowledge-base style documentation that improve consistency and prevent errors.

I am comfortable working remotely and supporting international workflows. I communicate in Russian natively and use English for written communication, documentation, and task coordination.