Technical & Customer Support Specialist

I am a quadrilingual support professional with hands-on experience in IT technical support and customer service. I am comfortable diagnosing hardware, software, and operating system issues, and I make a point of explaining solutions clearly to non-technical customers.

I have practical experience working as an IT Technician and Customer Support intern, where I handled customer requests independently in Spanish and English. I supported users by diagnosing and resolving hardware, software, and driver issues.

I also have experience setting up and configuring Windows systems, and I am familiar with troubleshooting workflows that involve both technical problem-solving and customer communication. I enjoy helping people understand fixes in a simple and reassuring way.

In addition to support work, I am currently studying Multiplatform App Development (DAM), which gives me a stronger technical foundation. I am comfortable with Java, SQL, HTML, CSS, and JavaScript, and I understand technical products well.

I speak Spanish, English, Russian, and Ukrainian, which helps me work effectively with diverse users and teams. I am especially interested in roles where communication, patience, and technical troubleshooting are equally important.

I am currently looking for a part-time or flexible support role that fits alongside my studies. I am open to remote work and motivated to continue growing in technical support and IT-related environments.