Customer Service Representative

I am an organized and responsible professional with experience in customer service and medical administration. I focus on delivering efficient, accurate support while maintaining a professional and friendly approach.

I have developed strong time management skills and adaptability, which help me handle different tasks and work environments effectively. I am comfortable working in fast-paced settings and staying attentive to details.

My background includes customer service work for well-known clients and support in medical-related administrative tasks. I have experience with tools and processes such as Nextgen, Amazon Connect, Excel, Microsoft Office, and Wordpress.

I am familiar with medical claims, patient service coordination, ICD-10 codes, CPT codes, NPI, and TAX ID management. This has strengthened my ability to support both customers and operational workflows with accuracy.

I speak Spanish and English, and I value professional communication and teamwork. I am also a fast learner who is committed to continuous improvement and dependable service.

In addition to my professional experience, I have served as an international basketball referee (FIBA3X3), which reflects my discipline, responsibility, and ability to perform under pressure.