Customer Service Representative and Accounts Manager

Rate, USD
$25 / hour
Work schedule
Full Time, Part Time,
Language skills
Available for Hire
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About me

I am an energetic customer service professional eager to deliver a positive, memorable experience to every customer.

I consistently exceed expectations with strong time management and multitasking abilities. I am a cheerful quick study and hard worker with
natural sales talents and I am unafraid of taking on challenging tasks.

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2019-present Customer Service Rep @ RC Pets

Resolve customer inquiries, complaints, and issues providing insightful solutions via phone, email, and live chat.
Built strong knowledge of the product line to assist customers in selecting products.
Complete sales payments, refunds, and exchanges and issued company credit.
Train new employees on customer service techniques, and how to navigate multiple platforms to find information.
Generated reports, correspondence, and documentation for internal and customer use.
Accounts set up, upkeep, and closings.

2018-2019 Team Lead and Key Holder @ Saje Natural Wellness

Trained and mentored team members to promote company policies and service
Instructed POS operators on changes to hardware and software, confirming proficiency before customer-facing assignments.
Remedied cash and payment discrepancies in POS terminal systems by investigating employee and customer complaints.
Promoted credit and loyalty programs to achieve objectives.
Connected with customers to offer assistance and product knowledge.
Inventoried merchandise to keep accurate product counts.

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