I am an energetic customer service professional eager to deliver a positive, memorable experience to every customer.
I consistently exceed expectations with strong time management and multitasking abilities. I am a cheerful quick study and hard worker with
natural sales talents and I am unafraid of taking on challenging tasks.
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Resolve customer inquiries, complaints, and issues providing insightful solutions via phone, email, and live chat.
Built strong knowledge of the product line to assist customers in selecting products.
Complete sales payments, refunds, and exchanges and issued company credit.
Train new employees on customer service techniques, and how to navigate multiple platforms to find information.
Generated reports, correspondence, and documentation for internal and customer use.
Accounts set up, upkeep, and closings.
Trained and mentored team members to promote company policies and service
standards.
Instructed POS operators on changes to hardware and software, confirming proficiency before customer-facing assignments.
Remedied cash and payment discrepancies in POS terminal systems by investigating employee and customer complaints.
Promoted credit and loyalty programs to achieve objectives.
Connected with customers to offer assistance and product knowledge.
Inventoried merchandise to keep accurate product counts.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
