Customer Service Representative and Accounts Manager

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2019-present Customer Service Rep @ RC Pets

Resolve customer inquiries, complaints, and issues providing insightful solutions via phone, email, and live chat.
Built strong knowledge of the product line to assist customers in selecting products.
Complete sales payments, refunds, and exchanges and issued company credit.
Train new employees on customer service techniques, and how to navigate multiple platforms to find information.
Generated reports, correspondence, and documentation for internal and customer use.
Accounts set up, upkeep, and closings.

2018-2019 Team Lead and Key Holder @ Saje Natural Wellness

Trained and mentored team members to promote company policies and service
standards.
Instructed POS operators on changes to hardware and software, confirming proficiency before customer-facing assignments.
Remedied cash and payment discrepancies in POS terminal systems by investigating employee and customer complaints.
Promoted credit and loyalty programs to achieve objectives.
Connected with customers to offer assistance and product knowledge.
Inventoried merchandise to keep accurate product counts.