Software Developer

• Handle a high volume of inbound calls as well as conducting outbound calls for follow-ups as required.

• Utilize interpersonal skills and extensive on-the-job training to provide professional knowledge.

• Access customer accounts and product information, by using dual screens and multiple systems, to provide accurate
answers and support within the parameters of Alight Solutions policies and procedures.

• Stay current on Alight’s programs and services through ongoing training provided by Alight Solutions.

• Recognize/acknowledge the need for additional research in order to resolve any issues reported by the customer.

• Assisted customers with shopping needs, answered customer inquiries, and resolved customer complaints.

• Built and maintained displays of merchandise and complete new plan-o-grams.

• Completed inventory counts and order merchandise based on the results.

• Put up signs that identify items on sale in weekly advertisements and took down signage when sale was over.

• Assisted with price markdowns and changes for merchandise on the shelves.

• Greet customers responding to questions.

• Improved engagement with merchandise and provided outstanding customer service.

• Operated cash registers, managing financial transactions, and balancing drawers.