Account Manager
- Location
- United States
- Rate, USD
- $45 / hour
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I first began my career in Jackson Mississippi at a low-income charter school where I was a 7th grade ELA teacher. Of course, as most of us know teachers can wear many hats. I took on that role effortlessly, managing multiple classrooms, sometimes across multiple grade levels. Collecting data to determine the next routes to take for growth. Cross collaborated with other teams. Building relationships with coworkers, parents, and students. Holding conferences and meetings with both parents and administration.
I left the classroom because I wanted to help people in other ways and grow and expand my talents within a company. With my most recent role I assisted over 150 clients, and I was able to work closely with the sales team, operations team, and directors to ensure that the client received the services that we guaranteed. I held monthly meetings to discuss sentiments, metrics, and retention with the client and through those conversations I was able to put retention plans in place to ensure that sales had what they needed to support the client on their end. I used CRM platforms like Salesforce and looker to have a more date driven approach to better understand the needs of the clients and through that data I’d collaborate with the appropriate team to best assist the client. In this role I conducted meetings monthly and quarterly with clients to discuss sentiments and metrics to ensure that the company is still valued.
Professional area
Skills
Account ManagementActive ListeningAdaptabilityAnalytical SkillsB2BBudget ManagementBusiness ManagementClient LiasonClient ManagementClient RelationsClient Relationship ManagementClient RetentionClient SupportCollaborationCommunicationCommunication skillsConflict ResolutionCritical ThinkingCRMCustomer and Client SupportData AnalysisData EntryEmail CampaignFast learnerFlexibilityGood CommunicationMicrosoft 365Microsoft OfficeOnboardingOrganizational Skills
Education
- 06/2021-12/2023 Masters Degree @ Jackson State University
Masters in Teaching; Secondary Education
- 06/2014-05/2019 Bachelors Degree @ Jackson State Unviersity
Bachelors of Arts; Childcare and Family Education
Experience
- 02/2022-08/2023 Account Manager @ Fetch Package
• Responsible for cultivating strong client relationships and ensuring seamless onboarding and ongoing support.
• Managed a portfolio of 175 clients, achieving a 95% retention rate through proactive relationship building and communication.
• Conducted regular client visits, addressed concerns, and maintained a 100% response rate to client inquiries.
• Contributed to product launches and go-to-market strategies, presenting to customers, and managing engagement initiatives.
• Proactively identified customer advocacy opportunities, conducted sentiment meetings, and collaborated with Sales to drive expansion and renewals.- 05/2019-06/2021 Literacy Teachers @ RePublic Charter Schools
• Successfully led three 7th-grade classes in both virtual and in-person settings, achieving an 86% mastery rate on bi-weekly quizzes and an average quarterly growth of 18% on interim assessments.
• Collaborated effectively with Consultants, Directors of Instruction, Assistant Principals, and classroom teachers to align and adapt curriculum, resulting in substantial academic growth.
• Proficient in designing lesson activities and facilitating small group instruction, contributing to a 15% improvement in NWEA Math and English assessments for a cohort of 10 students.
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