Senior Director, Global Business Operations

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Not specified
Work schedule
Full Time,
Language skills
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About me

With a demonstrated track record of success, I’ve effectively led national on-premise key account development by employing strategic collaboration to establish impactful connections. My consistent ability to secure enduring, mutually advantageous partnerships has made substantial contributions to the growth of the organizations I’ve been a part of. My proficiency lies in conducting thorough ROI analyses and implementing benchmark systems, skillfully identifying untapped opportunities and propelling growth by staying attuned to industry trends. Throughout my career, I’ve been entrusted with maintaining a comprehensive grasp of market dynamics, while adeptly building, nurturing, and leading diverse teams. By maintaining a balance between office responsibilities and field engagement, I ensure unwavering adherence to elevated standards. My knack for identifying innovative initiatives that drive national strategy is complemented by my adeptness in effectively communicating best practices across the organization. I am ready to leverage my expertise to further enhance your team’s ongoing success.

Professional area


N/A Business @ Howard University


Oct/2021 Senior Director, Global Business Operations @ Dentsu International

Global Sourcing
o Leads the successful management of 400+ international global sourcing program, with teams in both Argentina and
India, providing oversight to global talent operations, processes, and successful integration of global employees
within US teams.
o Collaborate with local teams in Argentina and India to successfully design and implement the global sourcing
operations process, improving efficiency by 40% and significantly reducing time-to-hire.
o Spearheaded the development of the global talent operations strategy and onboarding program, resulting in a 25%
increase in employee engagement/retention and a 10% decrease in attrition.
o Manage from strategy to execution the global training initiatives to support leadership and develop topics, including standard processes, soft skills, and technical trainings.
o Maintain accuracy in effectively managing program budget and timeliness by approving invoices, resolving discrepancies, and ensuring payment compliance.
o Implemented performance-based strategies for the global program including Performance Improvement Plans (PIPs), succession planning discussions, individual development plans, and quarterly performance goals.
 Business Operations
o Manage and develop a team of 4 global operations professionals, by creating the necessary infrastructure to support
the growing global sourcing program, drive high performance and develop the talent bench.
o Develop and maintain relationships with senior leadership to identify potential growth opportunities and
partnerships, resulting in successful implementation of key initiatives for the global sourcing program.
o Analyze and report on key performance indicators (KPI’s) such as time utilization, to monitor gaps in employee
performance and course correct as necessary.
o Apply forecasting and business analytical skills to analyze and seize opportunities for global resource expansion
through the acquisition of new business accounts and report strategic business development milestones to executive
o Created analytics frameworks to provide stakeholders with critical information used to guide decision making for
organizational landscape.
o Developed and implemented roadmaps for business development initiatives to achieve yearly program growth
targets of 25% net-new global resources hires.
o Collaborate with cross-functional departments to drive initiatives and lead complex cross-functional projects,
managing multiple workstreams and key stakeholders.

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