General Manager

Opened and closed store, set up registers and secured cash.
Promoted exceptional levels of customer service by asking open-
ended questions and assisting clients on sales floor.
Oversaw office operations and maintained store compliance.
Helped sales professionals finalize customer sales and handled
escalated concerns.
Developed effective sales team members through highly
individualized coaching.
Enhanced sales volume through skilled support to both new and
inactive customers.

Coached and developed store associates through formal and
informal interactions.
Oversaw aspects of maintenance, inventory and daily activity
management.
Answered customer questions and addressed problems and
complaints in person and via phone.
Supervised cashiers in processing credit, debit and cash payments to
streamline sales.

Ran reports detailing daily guest numbers, accounting expenses and
income and room service usage.
Greeted visitors and customers upon arrival, offered assistance and
answered questions to build rapport and retention.
Oversaw fast-paced front desk operations and guests’ needs at busy
facility.
Confirmed appointments, communicated with clients and updated
client records.
Managed multiple tasks and met time-sensitive deadlines.
Welcomed large volume of guests and improved overall customer
service.

Developed loyal and highly satisfied customer base through
proactive management of team customer service strategies.
Offered hands-on assistance to customers, assessing needs and
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sales.
maintaining current knowledge of consumer preferences.
Achieved recognition for contribution to store success by optimizing
Mentored sales team in applying effective sales techniques and
delivering top-notch customer service.
Helped with planning schedules and delegating assignments to meet
coverage and service demands.
Reviewed sales and gross profit reports to determine options for
increasing market growth.
Set and enforced policies focused on increasing team productivity
and strengthening operational efficiency.
Conducted weekly staff meetings to motivate staff members, address
concerns and questions, plan improvements, and evaluate progress
toward goals.
Assessed job applications and made hiring recommendations to
bring in top candidates for key vacancies.
Supported increase the office productivity by 40%