Data Analyst

Rate, USD
$25 / hour
Work schedule
Full Time,
Language skills
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

Dedicated professional with proven performance, leadership, and communication skills. Detail-oriented in problem-solving and planning. Energetic self-starter with a solid reputation for high productivity, excellent communication, and time management skills. Ready to make an immediate contribution to your organization.
I am a collaborative team player Currently pursuing Vulnerability Management and PCI certifications to further enhance my skills.

Professional area


AUG 2009- JAN 2011 Collin County College @ Collin County College,


FEB 2021- APRIL 2022 SENIOR LOAN ANALYST @ American Advisors Group

• Served as a primary contact for stakeholders, assisting in the resolution of technology-related issues
• Assessed risks and opportunities for functional parts of the organization and program management collaboration with cross-functional teams across the organization to provide data-driven solutions
• Leveraged industrial benchmarking and lending products to ensure industrial standards were being met
• Conducted daily analysis by generating reports from incoming inventory and outgoing data
• Documented policy and procedures for system operations and major company platforms
• Performed collateral and pool uploads into the service platforms for internal and external clients
• Prepared and presented operational metrics for internal and external stakeholders, including performance against required service levels agreements
• Maintained knowledge of state regulatory requirements and complied with established company policies and procedures
• Lead monthly Quality and Compliance reviews with leadership
• Lead end-of-month department settlement closing

OCT 2017-JAN 2021 SENIOR ANALYST @ Genpact

• Presented project and loan status to leadership
• Provided clients with informative guidance of the features and functionalities of software applications
• Performed routine data entry and validation tasks
• Identified issues, conducted comprehensive research, and guided users through the necessary corrective steps, resulting in effective solutions being provided
• Regularly interacted with multiple departments to expedite the origination process
• Assisted in developing practical solutions to loan process issues by leading focus groups
• Enhanced system productivity by identifying vulnerabilities and recommending process improvements
• Increased security processes through collaboration with our cybersecurity leads
• Maintained knowledge of consumer protection regulatory requirements such as Regs B and Z
• Leveraged data visualizations tools to enhancing reporting of loan products
• Maintained online database for external stakeholders to track online progress of loan modification
• Identified customer needs to explore options and suggest different types of loans
• Collaborated with internal service providers to promote teamwork and ensure seamless transitions

JUNE 2014- OCT 2017 HELPDESK AGENT @ Genpact

• Cross-functional application management
• Quickly and efficiently identified the client’s specific information
• Effectively escalated unresolved tickets to the appropriate team to ensure that the client’s issue got resolved
• Ensured tasks and documents were completed in a timely manner
• Processed documentation and application maintenance of ticketing systems
• Provided technical assistance related to basic system and computer functions


• Provided clients with education and explanations regarding the features and functionality of software applications
• Enhanced system performance by identifying issues and making recommendations for improvement
• Created spreadsheets to improve the management of loan files and reporting accuracy

Recommend this talent

Related resumes

Similar Talent in Management & Operations

Recommend this specialist