Dedicated professional with proven performance, leadership, and communication skills. Detail-oriented in problem-solving and planning. Energetic self-starter with a solid reputation for high productivity, excellent communication, and time management skills. Ready to make an immediate contribution to your organization.
I am a collaborative team player Currently pursuing Vulnerability Management and PCI certifications to further enhance my skills.
β’ Served as a primary contact for stakeholders, assisting in the resolution of technology-related issues
β’ Assessed risks and opportunities for functional parts of the organization and program management collaboration with cross-functional teams across the organization to provide data-driven solutions
β’ Leveraged industrial benchmarking and lending products to ensure industrial standards were being met
β’ Conducted daily analysis by generating reports from incoming inventory and outgoing data
β’ Documented policy and procedures for system operations and major company platforms
β’ Performed collateral and pool uploads into the service platforms for internal and external clients
β’ Prepared and presented operational metrics for internal and external stakeholders, including performance against required service levels agreements
β’ Maintained knowledge of state regulatory requirements and complied with established company policies and procedures
β’ Lead monthly Quality and Compliance reviews with leadership
β’ Lead end-of-month department settlement closing
β’ Presented project and loan status to leadership
β’ Provided clients with informative guidance of the features and functionalities of software applications
β’ Performed routine data entry and validation tasks
β’ Identified issues, conducted comprehensive research, and guided users through the necessary corrective steps, resulting in effective solutions being provided
β’ Regularly interacted with multiple departments to expedite the origination process
β’ Assisted in developing practical solutions to loan process issues by leading focus groups
β’ Enhanced system productivity by identifying vulnerabilities and recommending process improvements
β’ Increased security processes through collaboration with our cybersecurity leads
β’ Maintained knowledge of consumer protection regulatory requirements such as Regs B and Z
β’ Leveraged data visualizations tools to enhancing reporting of loan products
β’ Maintained online database for external stakeholders to track online progress of loan modification
β’ Identified customer needs to explore options and suggest different types of loans
β’ Collaborated with internal service providers to promote teamwork and ensure seamless transitions
β’ Cross-functional application management
β’ Quickly and efficiently identified the clientβs specific information
β’ Effectively escalated unresolved tickets to the appropriate team to ensure that the clientβs issue got resolved
β’ Ensured tasks and documents were completed in a timely manner
β’ Processed documentation and application maintenance of ticketing systems
β’ Provided technical assistance related to basic system and computer functions
β’ Provided clients with education and explanations regarding the features and functionality of software applications
β’ Enhanced system performance by identifying issues and making recommendations for improvement
β’ Created spreadsheets to improve the management of loan files and reporting accuracy