Service Designer

Location
Canada
Rate, USD
$35 / hour
Work schedule
Full Time,
Language skills
English, Spanish
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About me

Peruvian Service Designer living in Toronto with over 7 years dedicated to improving services for healthcare, education and banking through research and design.


Professional area



Education

2022-2024 Master of Design @ OCAD University

Strategic Foresight and Innovation (MDes)

2011-2017 Bachelor of Psychology @ Pontificia Universidad Católica del Perú

Experience

Jan 2023 - Aug 2023 Design Research Intern @ Royal Bank of Canada

I planned and conducted research studies to support five design squads in the mortgage business. I successfully doubled the velocity of research studies from six to twelve per quarter, employing various methods, such as in-depth interviews, focus groups, and user-led tests, to gain valuable insights into customer needs and preferences. I led the project to map the bank’s first mortgage service blueprint.

Feb 2021 - Aug 2022 Senior Service Designer @ Cuida Co

I designed and launched one new successful service for the telemedicine business each quarter and led all design research projects.

Sep 2019 - Feb 2021 Design Researcher and Service Designer @ Universidad Tecnológica del Perú

I led all design research projects related to student experiences in virtual education programs and teacher’s employee experiences.

Feb 2017 - Sep 2019 Consultant @ Mercer

I conducted talent management consultancy projects for transnational clients and led talent management consultancy projects for local clients.


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