Service Designer
- Location
- Canada
- Rate, USD
- $35 / hour
- Work schedule
- Full Time,
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
Peruvian Service Designer living in Toronto with over 7 years dedicated to improving services for healthcare, education and banking through research and design.
Professional area
Skills
AgileConsultingCustomer Journey MappingDesignDigital DesignEmpathyMiroMobile TestingMural AppPrototype TestingPrototyping and User FlowsResearch and AnalysisScrumStatisticsStrategic MindsetStrategic ThinkingStrategyStrategy DevelopmentTeam PlayerTeamworkTestingUser FlowsUser InsightsUser InterviewsUser ResearchUX Research
Education
- 2022-2024 Master of Design @ OCAD University
Strategic Foresight and Innovation (MDes)
- 2011-2017 Bachelor of Psychology @ Pontificia Universidad Católica del Perú
Experience
- Jan 2023 - Aug 2023 Design Research Intern @ Royal Bank of Canada
I planned and conducted research studies to support five design squads in the mortgage business. I successfully doubled the velocity of research studies from six to twelve per quarter, employing various methods, such as in-depth interviews, focus groups, and user-led tests, to gain valuable insights into customer needs and preferences. I led the project to map the bank’s first mortgage service blueprint.
- Feb 2021 - Aug 2022 Senior Service Designer @ Cuida Co
I designed and launched one new successful service for the telemedicine business each quarter and led all design research projects.
- Sep 2019 - Feb 2021 Design Researcher and Service Designer @ Universidad Tecnológica del Perú
I led all design research projects related to student experiences in virtual education programs and teacher’s employee experiences.
- Feb 2017 - Sep 2019 Consultant @ Mercer
I conducted talent management consultancy projects for transnational clients and led talent management consultancy projects for local clients.
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