Management

•Launched the 2nd largest Amazon facility in North America, producing over 100k in volume the first week and landing in the top 5 for Generation 11 buildings by identifying risks early to successfully execute results
•Drive operational goals: Accelerated overall inbound volume 30% by designing and implementing a logistics platform for training and managing the type of freight used to meet daily productivity goals •Earn Trust: Established and curated strategic partnerships with 3 of 8 in-house support teams to facilitate maintenance shut down which, resulted in over 80 hours saved in downtime and improvement of manufacturing and supply chain processes by 8% in the first week following shut down
•Safety: Reduced reportable injuries by 3% after partnering with on-site safety team to create and publish a weekly newsletter that will bring awareness site-wide to common injuries and effective processes to reduce risk of injury
•Successfully deployed a multibillion-dollar project a year earlier than the estimated start date by partnering with cross-functional partners across the company, both internal and external support groups, to meet stakeholders holders’ demands and have the project underway by Q4 of 2022 rather than Q4 of 2024
•Demonstrated ownership in project coordination, leadership, scheduling, and teamwork, resulting in a cost savings of $50K on FC Games, a multi-disciplinary project aimed at strengthening team bonds and fueling productivity.
•Led collaborative team efforts between unloaders and drivers, optimizing workflow and reducing unload times while effectively managing labor hours for over 120 direct reports.

•Led the sales team to achieve Best Buy Achievers, a yearly vacation provided to top performers, by developing subordinates after curating a proprietary sales document that streamlined the sales process for novice sales personnel, resulting in a 20% increase in market sales revenue.
•Engineered and shared a strategic sales plan across multiple levels of the organization, influencing the overall market territory and generating over $1M in product and service sales.
•Transformed the training program, leading to achieved sales plans and a 10% reduction in employee turnover after the holiday seasons.
•Led complex initiatives collaboratively and utilized negotiations to influence productivity •Headhunted new clientele and negotiated over $5 Million in partnership and product deals based on data analysis.
•Onboarded and trained a sales cohort of new and existing employees using a custom-tailored training program to rebuild team culture and promote best practices.
•Leveraged technology from being a Geek Squad Agent to optimize work processes

•Understand client challenges by leading technical conversations and becoming a trusted expert who clearly articulates and executes solutions.
•Diagnosed hardware and software issues, troubleshoot technical problems, and facilitate workshops to improve overall value.
•Performed repairs, upgrades, installations, and maintenance services on various consumer electronics devices, ensuring quality workmanship and adherence to service standards.
•Engaged in consultative selling by recommending products, services, and accessories that meet customers’ needs and enhance their overall technology experience.
•Managed appointment schedules and ensured timely completion of service requests, effectively balancing workload and customer expectations.
•Maintained accurate records of service activities, including detailed descriptions of performed tasks, parts used, and customer interactions. Generated reports as necessary for internal documentation and communication.
•Adhered to company policies, procedures, and safety guidelines while handling customer equipment and performing repairs to ensure the protection of customer data and the safe operation of electronic devices.
•Collaborated with team members, including other Geek Squad Agents and store personnel, to ensure a seamless and positive customer experience and to achieve team goals.

•Committed to upholding the law and protecting the rights of citizens in the jurisdiction •Demonstrated excellent organizational, interpersonal, judgment, and oral and written communication skills
•Maximized efficiency by applying attention to detail while patrolling assigned areas, conducting investigations, and writing reports that are subject to be admissible in court
•Demonstrated strategic thinking and problem-solving skills during investigative processes •Anchored team of Local and State Departments when applicable to ensure the safe arrest of individuals who were in violation of the law
•Defined vision and strategies to lawfully resolve complex problems while adapting quickly in fast- paced and dangerous environments
•Display strong, detailed, and factual oral and written reports to high-level officials and executives

•Coordinated response with local law enforcement and fire department to protect the well-being of patrons, residents, and businesses by aligning strategies and solutions with legal and policy guidelines
•Negotiated business agreements with private organizations to offer our services for events