Hire a Remote Customer Service from United States

About me

Experienced Customer Service Analyst with a demonstrated history of working in the government administration industry. Skilled in Microsoft Office, Date Entry, Billing/Payment Collection, Office Administration, Customer Service, Quality Analyzing, and more. Strong customer success and support professional with a Bachelor of Fine Arts (B.F.A.) from Florida Agricultural and Mechanical University.

Professional area

Admin & Virtual Assistant Customer Support Writing & Content Creation

Education

08/2015 to 12/2018 B.A. @ Florida A&M University

Experience

05/2023 to current Government Operations Consultant II @ Florida Department of Commerce: Assist the FloridaCommerce Rapid Response coordinator and team in providing program oversight and technical assistance to local workforce development boards, employers, and employees whose businesses and jobs have been affected by mass layoffs and/or natural disasters.
10/2022 to 04/2023 Digital Chat Associate @ 1-800 CONTACTS: Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. A point of customer contact for general inquires like pricing, products, scheduling, etc. Build and maintain business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.
05/2022 to 10/2023 Virtual Insurance Customer Service Agent @ SYKES Enterprise, Inc.: Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquires like pricing, products, scheduling, etc. Build and maintain business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.
05/2021 to 04/2022 Customer Service Analyst II @ Florida Department of Highway Safety and Motor Vehicles: Apply technology skills by utilizing computer applications and search engines to provide accurate
information related to driver licenses and motor vehicles rules and regulations. Call center position that
requires continuous call taking throughout the day.
08/2020 to 05/2021 Paraprofessional @ Tallahassee School of Math and Science: Planning, preparing and delivering lessons, preparing teaching materials, helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions.