Hire a Remote Project Coordinator | IT Professional from United States

About me

Hi!

My name is Harmony Simpkins. I’ve been working in the IT industry for almost 10 years, and I have a proven track record of success in managing projects and delivering results.

In my current role at Flexxible IT, I serve as the lead Project Coordinator. I assist with all aspects of the projects, including planning, scheduling, budgeting, and communication. I also worked closely with clients and stakeholders to ensure that their needs were met and that projects are completed on time and within budget. As a result of my efforts, both projects were completed successfully and to the satisfaction of the clients. It’s incredibly rewarding to see projects come to life and know that I played a role in their success.

In my previous role at Tantus Technologies, I was responsible for providing Windows PC support to a large community of users. I implemented project management principles to coordinate remote access solutions via SCCM, VPN, and Citrix. I have a deep understanding of Windows operating systems and networking technologies, and I’m proficient in using a variety of project management tools.

I’m also a certified Professional Scrum Master (PSM I) and a Citrix Certified Associate – Virtualization. These certifications demonstrate my commitment to continuous learning and my ability to apply agile methodologies to complex projects.

I consider myself a highly motivated and results-oriented individual with a strong work ethic. I’m also a team player and I have excellent communication skills. I’m confident that I have the skills and experience that you’re looking for in a Project Coordinator.

In addition to my technical skills, I’m also a creative thinker and I’m always looking for new and innovative ways to solve problems. I’m also a great communicator and I’m able to clearly and concisely explain complex technical concepts to both technical and non-technical audiences.

Professional area

Admin & Virtual Assistant Customer Support

Education

2014-2017 BA in Business @ East Carolina University

Experience

2014-2017 Help Desk Support @ East Carolina University: • Resolved software, hardware, and networking issues through effective help desk support.
• Investigated and implemented innovative solutions, ensuring timely resolutions.
2017-2021 Associate Field Technician @ CVS Health Pharmacy: • Spearheaded technical projects across 37 core stores, achieving a 30% reduction in system downtime and enhancing customer experience.
• Conducted thorough troubleshooting of critical power systems down to the root cause, resolving 95% of them within 2 hours. Reduced downtime for customers and disruptions to site operations.
• Led inventory management, budgeting, and timely shipping and receiving of parts, ensuring efficient workstation configuration.
• Utilized Agile practices to orchestrate effective cross-functional communication by scheduling and facilitating vendor meet-ups, planning meetings, and collaboration sessions, ensuring seamless alignment of goals and ensuring the steady progression of projects.
• Deployed, installed, and configured workstations for all 37 stores, ensuring that workstations were properly configured to meet the specific needs of each organization. Also, provided training to users on how to use the new workstations.
• Rewarded for project leadership and exceeding expectations, I led a complex project to successful completion on time and within budget. I was promoted to T2 Technician within my first year, demonstrating my ability to quickly learn new skills
2021-2023 L2 Windows Pc Technician @ Tantus Technologies: • Provided technical support to a robust user community exceeding 1000, ensuring smooth Windows PC operations.
• Efficiently diagnosed and repaired computer problems, including virus and malware removal, blue screens of death, and performance issues, resulting in high customer satisfaction ratings.
• Proactively managed the full IT lifecycle for Windows PC clients, from installation and configuration to maintenance and upgrading to reimaging and deployment, ensuring optimal performance and security. • • Proficient at identifying and resolving potential issues before they cause problems, with a proven track record of meeting deadlines and exceeding customer expectations.
• Expertly troubleshooted and resolved Microsoft 365 issues, resulting in a 95% customer satisfaction rating.
• Provided excellent customer service to clients, both in person and over the phone, with a focus on clear communication and empathy.
• Utilized Agile methodologies to optimize project flow and ensure timely delivery of solutions. Demonstrated the ability to work independently and as part of a team to meet deadlines and achieve goals, even in challenging environments.
2023-2023 Project Coordinator | L3 Citrix Admin @ Flexxible IT: • Addressed performance issues in the Citrix environment, reducing system downtime.
• Led the upgrade of client server hard drives to enhance performance and reliability.
• Implemented cloud-based capacity planning strategies, resulting in 15% performance improvement and 25% reduced downtime.
• Served as a liaison between the IT team and clients, facilitating seamless integration and enhancing client satisfaction.
• Hosted and facilitated regular collaborative meetings with clients to ensure alignment, address inquiries, and foster effective communication. These sessions played a pivotal role in clarifying project objectives and building strong relationships, contributing to the overall success of projects.