Customer Service Associate

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

I am a customer facing professional with relationship building experience. I experienced both high volume requests and provided step by step solutions to clients. I created training documents and videos on multiple department processes and received a Core Value award by displaying leadership, collaboration, integrity, innovation.

Professional area


2016-2020 BS in Animal Science @ Purdue University

Minors: Biology and Spanish for the Professions


11/21-11/22 Client Services Associate @ United States Drug Testing Laboratories

o Successfully managed multiple independent projects while delivering responsive and professional customer support through phone and email channels with a friendly and patient demeanor to ensure customer satisfaction
o Proficiently diagnosed and resolved technical issues, providing users with step-by-step solutions using SalesForce and LIMS software
o Demonstrated exceptional problem-solving abilities in resolving a wide range of customer inquiries and leveraged strong judgment to determine when issues required escalation through appropriate channels, ensuring swift resolution
o Efficiently managed customer orders by updating client/account details, handling test additions, retests, dispute resolutions, report revisions, and coordinating send-outs
o Diligently executed data entry responsibilities, involving the meticulous creation of new profiles, contacts, and accounts across multiple intricate databases
o Honored with the Core Value Award in recognition of consistently exhibiting leadership, collaboration, integrity, innovation, a sense of true urgency, and a commitment to quality in all aspects of my work
o Lead a comprehensive company-wide presentation addressing the intricate dynamics of substance abuse, recovery, and their impact on individuals, families, and communities

09/20-12/20 Merchandise Associate @ TJMaxx

o Cordially greeted and acknowledged every customer with a warm and professional demeanor, ensuring a welcoming atmosphere
o Delivered swift and attentive customer service, including operating the cash register, to guarantee a remarkable and memorable experience
o Meticulously processed and prepared merchandise for placement on the sales floor, consistently adhering to the company’s established procedures and standards
o Demonstrated efficient inventory management skills by receiving deliveries, organizing products, and restocking items on the sales floor

05/19-08/19 Veterinary Tech Intern @ Riverdale Animal Hospital

o Actively participated in various surgical procedures, such as spays, neuters, toe amputations, and perineal urethrostomies, and providing vital assistance
o Performed comprehensive blood and chemistry analyses utilizing cutting-edge equipment such as the IDEXX Catalyst One and IDEXX Catalyst Dx
o Provided comprehensive care to animals, encompassing the restraint of animals during procedures, meticulous vaccine preparation, precise nail trimming, soothing baths, and the administration of essential fluids
o Took on the responsibility of training a newly hired employee over a two-week period, guiding them through daily duties and performance standards

02/19-05/19 Veterinary Technician @ Low Cost Spay Neuter Clinic

o Diligently prepared animals for surgery by sterilizing surgical sites, while closely shadowing the administration of sedatives and anesthetics
o Simultaneously monitored multiple animals during surgery, recording the surgeon’s findings, ensuring optimal post-operative care
o Maintained cleanliness standards and operational efficiency by sterilizing surgical instruments, organizing surgical packs, and efficiently managing essential supply inventories
o Provided attentive post-surgical monitoring to promptly detect and address any potential complications, prioritizing the animals’ well-being and a smooth recovery process

Recommend this talent

Related resumes

Recommend this specialist