Operations Manager

Oversee the management aspects of multiple departments within the distribution center through disciplined leadership, including setting clear
expectations and holding the team accountable for results.
▪ Create and review performance plans for 50-90+ Team Members to ensure a level of service and production plans are attainable;
identify means of improvements to sustain or increase performance.
▪ Collaborated across all operational and support departments to drive optimal productivity while isolating inefficiencies and
recommending process improvements.

Completed an abbreviated 6-week summer internship, gaining the skills required to run a shift independently and utilize real-time production
trackers and capacity planning tools to manage daily shift planning and staffing.
▪ Manage a team of 60+ Team Members daily, yielding positive safety, quality, and productivity results.
▪ Optimized the Packing Mod Alignment to better suit business needs by reducing wasted movement and improving divert efficiency.
▪ Work to improve multiple Six Sigma projects, such as a label control management process and refinement of area supplies using 5S.

Deliver technological support to internal customers by assisting with client utilization of technology used in the specific job, solving
technological problems, and managing software, hardware, and network connectivity issues.
▪ Provided excellent customer service to five office buildings and numerous remote locations.
▪ Developed and consolidated an instruction guide to efficiently image and deploy two HP devices.
▪ Updated 250 HP laptops and tablets with the newest network VPN connectivity that is secure and reliable away from the office.