Customer Experience Specialist
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
With a proven track record of exceptional communication and problem-solving skills, I bring a customer-centric approach to customer support. My extensive experience in addressing customer inquiries and resolving issues efficiently and courteously has enabled me to consistently achieve high customer satisfaction ratings. I am highly organized and detail-oriented, which translates into my ability to efficiently manage ticket queues, prioritize tasks, and meet service level agreements consistently. My dedication to maintaining accurate records and documentation ensures that every customer interaction is thoroughly documented for quality assurance and future reference.
Professional area
Skills
Account ManagementAccountingActive ListeningAdaptabilityAdminAdministrative DutiesAdministrative TasksAnalytical SkillsAssistant managerBillingBusiness AdministrationBusiness ManagementChat and Email SupportClient SupportCoachingCommunication skillsCompassionateComputer literateConflict ResolutionCritical ThinkingCustomer ServiceCustomer SuccessCustomer SupportData EntryDecision MakingDependableEmployee TrainingExcellent Communication skills
Education
The user has not yet completed this section
Experience
- June 2021-Current Operations Manager @ The Joy Clinic
Managed clinic reception, greeting clients, and scheduling appointments, providing a welcoming and efficient experience for pet owners.
– Assisted with patient check-ins, obtaining medical histories, and ensuring accurate record-keeping in electronic health records (EHR) systems.
– Coordinated and tracked inventory of medical supplies, medications, and pet food, ensuring adequate stock levels and timely reordering.
– Provided support during veterinary procedures, including animal restraint, preparing surgical instruments, and maintaining a sterile environment.
– Collaborated with veterinarians and veterinary technicians to ensure smooth patient flow and adherence to treatment plans.
– Handled billing and invoicing processes, addressing client inquiries and managing financial transactions accurately.
– Maintained cleanliness and organization in exam rooms, treatment areas, and the reception area to create a comfortable and professional environment.
– Assisted in the training of new staff members on clinic procedures, customer service, and use of EHR systems.
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