• Delivered exceptional customer service, skillfully managing and directing important calls.
• Managed office supplies efficiently, ensuring seamless ordering and organized
inventory.
• Handled incoming and outgoing mail, guaranteeing timely and accurate processing.
• Utilized QuickBooks for invoice and statement entry, maintaining precise financial
records.
• Managed driver timecards through TimeNet, meticulously reviewing and correcting
discrepancies.
• Collaborated with myBBSI to compile and finalize payroll, ensuring accuracy and
compliance.
• Maintained organized document filing and scanning for easy retrieval.
• Effectively communicated and documented memos for accurate record-keeping.

• Demonstrated exceptional leadership by fostering a positive and productive team
environment.
• Provided excellent customer service while educating guests about winemaking and
product knowledge.
• Managed product orders, ensuring inventory met customer demand and learning about
procurement.
• Promoted wine sales and wine club membership benefits, contributing to revenue
growth and an increase in membership sign-ups.
• Handled POS transactions, merchandise stocking, and maintaining wine bar cleanliness.
• Embraced the opportunity to learn about winery operations and industry practices.

• Led a team of baristas, ensuring smooth operations and high-quality product delivery.
• Developed meaningful customer connections and contributed to a welcoming
atmosphere.
• Trained and mentored baristas, continuously learning and adapting to evolving
processes.
• Proficiently managed food and beverage preparation, crafting quality beverages.
• Took orders, maintained cleanliness, and demonstrated eagerness to learn new
techniques.

• Provided attentive customer service, building positive guest relationships. • Managed order-taking, food preparation, and dining area maintenance.
• Ensured cleanliness of the workspace, dishes, and facilities.