Regional Manager

• Oversee twelve properties across California and Arizona, encompassing 2,850 apartment homes.
• Develop the annual budgets for the assigned properties and oversee attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements with the approved budget, and working with the Controller, owners, and others to address and resolve gaps in the financial performance of the portfolio.
• Ensure that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.
• Provide leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices. Oversee the appropriate and adequate staffing at each community and supervise the acquisition, development, and management of community team members.
• Review, analyze, and interpret market data to identify emerging trends that may impact the performance of the portfolio and work with the community managers and others to develop and implement market plans that drive occupancy and revenue growth.
• Ensure that the appearance and physical aspects of the properties meet the Company’s established standards through routine site and safety inspections and communicate concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.
• Coordinate work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and Company project team members.
• Complete various human resources, financial, administrative reports, and analysis and perform other duties as assigned or as necessary.
• Review, interpret, and apply applicable laws and regulations. Responsible for compliance with Fair Housing, Non-Discrimination, and housing legislation.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures.
• Respond to public and resident questions, complaints, and disputes.

Oversaw nine properties across California and Texas, encompassing 2,700 apartment homes.
• Monitored compliance with all policies, procedures, laws, and ordinances, as well as safety procedures.
• Improved the overall financial performance of properties within the portfolio, thus increased revenues, controlling expenses, and maintaining company standards.
• Sustained high occupancy standards through online reputation management, effective marketing efforts, and excellent resident relations.
• Developed and implemented marketing plans tailored to the needs of each community.
• Communicated effectively with owners on community operations and issues involving safety, loss of income, or damage
• Prepared capital project budgets, negotiated contracts, and supervised the entire project.
• Optimized use of personnel resources by hiring, training, empowering, and motivating on-site property managers and team members.
• Developed the annual budget for a portfolio of properties and ensured budget goals were met by analyzing and evaluated financial statements, reconciliated monthly statements, and worked with the CFO, client/owner, and others to address any gaps in the financial performance.
• Achieved the highest possible net operating income (NOI) through the implementation of effective cost control. Maximized revenue with reactive strategies, contract negotiations, and delinquency management plans.
• Reviewed monthly and annual financials to identify and analyze issues within the portfolio and developed solutions to improve the assets and the owner’s equity in the business.

Reviewed and monitored the portfolio against financial objectives using monthly reviews of owner’s reports, bi-monthly inspections, weekly asset calls, and weekly operating reports.
• Responsible for transitioning properties in receivership or management takeovers in CA, TX, and OK.
• Responsible for market analysis to set pro-formas, budgets, and NOI targets for startup and transitional properties.
• Managed community staff members by interviewing, hiring, and training team members, and managing their performance in accordance with company policies and values. Oversaw appropriate staffing at each community and managed the acquisition, development, and performance of team members.
• Developed business plans relevant to existing portfolios and collaborated with all senior executives to define and execute owner acquisition and disposition strategies.
• Effectively analyzed all marketing and occupancy trends to ensure that competitive pricing and market positioning were consistently in place and developed subsequent retention programs and leasing incentives.
• Implemented necessary and effective policies and procedures, as well as safety codes, physically inspected each location, and made the necessary recommendations and strategic plans needed to promote client, vendor, and employee safety.

• Conducted regular property visits to ensure high levels of curb appeal, office and maintenance operations, and competitive market positioning.
• Managed capital projects, created budgets, negotiated contracts, and supervised vendors.
• Oversaw day-to-day portfolio operations and monitored revenue and expenditures.
• Preserved the company’s core values and mission statement and adhered to specifications (contractual and operational manual).
• Developed and executed property marketing strategies, stayed abreast of local market trends, and made recommendations for pricing adjustments and value-add opportunities.
• Reviewed and developed annual property management plans and operating budgets. Reviewed monthly financial reports to ensure all budgetary goals were met.
• Oversaw reputation management and resident retention efforts. Resolved resident complaints escalated from the sites.