Customer Service Management

Experienced HR and Operations leader with over 15 years of expertise in strategic planning, talent management, and enhancing organizational efficiency. Proven track record in driving DEI initiatives, improving employee retention, and negotiating labor agreements.

Results-driven Administrative Assistant with a strong foundation in project management and a high school diploma. Proven ability to maintain discretion and confidentiality while managing sensitive information.

Multilingual sales professional with over 15 years of experience driving business growth through strategic outreach, client relationship building, and customized sales solutions. Fluent in English, Portuguese, and Spanish, with a strong background in identifying client pain points and recommending data-driven solutions.

I’m a people-first, solutions-driven professional with over 10 years of experience in admin, customer support, and remote operations. I’ve worn many hats—Client Success Manager, Office Manager, Personal Assistant—and in every role, my focus has been the same: keep things running smoothly, support the people around me, and handle the unexpected without dropping the ball.

A software engineer with 10+ years experience in software development, E-Commerce application development, mobile application development, system integration, strategic planning and business development.