Customer Service
- Location
- United States
- Rate, USD
- $15 / hour
- Work schedule
- Full Time, Contract, Part Time, Temporary,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
Passionate customer service professional with 6 years of experience. Experienced in high call volume settings, data entry, KPI’s, scheduling, customer support, and proficient typing skills. Strong written and verbal communication skills. Strong computer skills, including experience with MS Office (Word, PowerPoint, Excel). Attention to detail and Hardworking professional offering the ability to improve processes, accuracy, service levels and efficiency. Process driven, coachable, and trainable.
Skills
Active ListeningAppointment SchedulingBankingChat and Email SupportCommunication skillsComputer literacyCritical ThinkingCustomer and Client SupportData EntryEmpathyFinanceHardworkingMicrosoftMulti-taskingOffice AdministrationOnline Privacy and SecurityPhone EtiquetteProblem ResolutionReliableSalesSales RepSchedulingSociableSoft skillsStrategic MindsetTeam PlayerTechnical SupportTelephone EtiquetteTime ManagementTyping
Education
- 08/2014-06/2018 High School Diploma @ Vance High School
Experience
- 12/2021-02/2023 Customer Service Call Center Representative @ Proactive Dealer Solutions
▪ Provided inbound and outbound telephonic customer support
▪ Managed customer accounts while following strict customer confidentiality policies.
▪ Remained knowledgeable on array of support, trainings, and offerings and provided information as needed.
▪ Provided high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general
inquiries and offering solutions, to make sure that objectives set by the customer are met successfully.
▪ Log customer information and purify the customer database
▪ Met and exceed daily goals and call volume
▪ Build sustainable relationships and engage customers by taking the extra mile.- 09/2022-07/2023 Accounts Depositing Agent @ Foundever USAA Banking
▪Assisted customers with general account information or routine discrepancies.
▪Process stop payments, apply charges and prepare daily reports.
▪Follow established procedures and state and federal regulations in the processing of digital and paper financial documents.
▪Perform all data entry functions to ensure complete record keeping and processing.
▪Balance general ledger and in house accounts daily and monthly.
▪Answered members questions about the purposes and details of financial plans and transactions.- 09/2020-11/2021 Childcare Worker @ Childcare Network
▪ Maintained a fun and safe environment for children
▪ Planning and delivering age-appropriate lessons or educational activities
▪ Collaborating with other child care workers and community members to develop programs that benefit children and students
▪ Developed activities to challenge student’s creativity and thinking skills
▪ Work with parents to help students progress towards educational and behavioral goals
▪ Enforced proper policies and procedures
▪ Maintained and updated student records.- 07/2018-04/2020 Childcare Worker @ Nana’s Place
▪ Maintained a fun and safe environment for children
▪ Planning and delivering age-appropriate lessons or educational activities
▪ Collaborating with other child care workers and community members to develop programs that benefit children and students
▪ Developed activities to challenge student’s creativity and thinking skills
▪ Work with parents to help students progress towards educational and behavioral goals
▪ Enforced proper policies and procedures
▪ Maintained and updated student records.
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