Passionate customer service professional with 6 years of experience. Experienced in high call volume settings, data entry, KPI’s, scheduling, customer support, and proficient typing skills. Strong written and verbal communication skills. Strong computer skills, including experience with MS Office (Word, PowerPoint, Excel). Attention to detail and Hardworking professional offering the ability to improve processes, accuracy, service levels and efficiency. Process driven, coachable, and trainable.
▪ Provided inbound and outbound telephonic customer support
▪ Managed customer accounts while following strict customer confidentiality policies.
▪ Remained knowledgeable on array of support, trainings, and offerings and provided information as needed.
▪ Provided high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general
inquiries and offering solutions, to make sure that objectives set by the customer are met successfully.
▪ Log customer information and purify the customer database
▪ Met and exceed daily goals and call volume
▪ Build sustainable relationships and engage customers by taking the extra mile.
▪Assisted customers with general account information or routine discrepancies.
▪Process stop payments, apply charges and prepare daily reports.
▪Follow established procedures and state and federal regulations in the processing of digital and paper financial documents.
▪Perform all data entry functions to ensure complete record keeping and processing.
▪Balance general ledger and in house accounts daily and monthly.
▪Answered members questions about the purposes and details of financial plans and transactions.
▪ Maintained a fun and safe environment for children
▪ Planning and delivering age-appropriate lessons or educational activities
▪ Collaborating with other child care workers and community members to develop programs that benefit children and students
▪ Developed activities to challenge student’s creativity and thinking skills
▪ Work with parents to help students progress towards educational and behavioral goals
▪ Enforced proper policies and procedures
▪ Maintained and updated student records.
▪ Maintained a fun and safe environment for children
▪ Planning and delivering age-appropriate lessons or educational activities
▪ Collaborating with other child care workers and community members to develop programs that benefit children and students
▪ Developed activities to challenge student’s creativity and thinking skills
▪ Work with parents to help students progress towards educational and behavioral goals
▪ Enforced proper policies and procedures
▪ Maintained and updated student records.
I am a goal-oriented retail manager with 5 years of experience leading large, customer service-driven teams. I’ve managed teams of 75+ at a $50M Target and oversaw the retail operations for a $5.4M Food Services department at a major children’s hospital.
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
A strategic budget analyst with years of experience focused on creating, evaluating, implementing, and managing multimillion dollar budgets. Ability to align stakeholders to ensure that budgets meet parameters.
