Senior Business Analyst

Rate, USD
Not specified
Work schedule
Full Time, Contract,
Language skills
Available for Hire
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About me

Business analyst with 8 years of experience working with multiple companies to enhance key systems capabilities by identifying issues and gaps to make recommendations for user experience and process improvements. Experience in eliciting and managing requirements under the Agile Software Development Lifecycle (SDLC) methodology.


8/2012-12/2013 Bachelors degree @ University of Houston Clear Lake


05/2023-07/2023 Business Analyst @ Confidential

• Worked with cross functional teams to enhance proprietary system
• Updated reporting workflows according to change procedure
• Met with stakeholders to create user stories to enhance process flows
• Visited sites to do a gap analysis on what is currently in place to what will be in place going forward
• Used Mural and Visio to update business workflows

08/2020-12/2022 Business Analyst @ USAA

Collaborated with developers to adhere to Federal compliance guidelines based on the acceptance criteria set by the “Program Team”
• Used Power BI and Tableau to generate reports to show teams which aspects of their application was out of compliance
• Used JIRA to track progress, issues and completion of sub-tasks and stories
• Used Microsoft PowerPoint to present information to business owners, business owner delegates and various other individuals
• Led the Data Development Lifecycle Project for various teams in effort to meet regulatory compliance
• Met with various teams to begin DDLC efforts as well as answer questions pertaining to data development lifecycle
• Coordinated DDLC Project with various teams to organize evidence to meet DDLC requirements
• Also used Power BI to create reports to show leadership completion of tasks pertaining to data migration within data development lifecycle
• Assisted in UAT and QA Testing along with documentation of testing of Salesforce application in development
• Participated in daily standups to discuss yesterday’s activities, todays plan’s and any impediments
• Attended program increment meetings and sprint retro meetings to discuss recently completed increments and sprints
• Worked with various scurm masters and product owners to write user stories and assign bug fixes to IT teams for Salesforce and ServiceNow in the SDLC

01/2018-11/2019 Business Analyst @ AdventHealth

• Worked with clients to gather requirements through the SDLC for updates to the Oracle PeopleSoft system such as a multi-search functionality
• Met with hospital stakeholders (CFO, Surgery Room Director, Supply Chain Manager etc.) to elicit requirements for Peoplesoft functionality that benefit day to day operations
• Presented ideas for testing and business process improvements to leadership through the use of Microsoft PowerPoint
• Reviewed and conducted UAT on various PUM/JIRA updates for Oracle PeopleSoft systems
• Experience in integration testing between Cerner and PeopleSoft, as well as QSight and PeopleSoft
• Made use of Rally to manage builds and sprints for 23 projects
• Used Power BI to create reports to show usage of products before acquisition and conversion of products to Oracle PeopleSoft system
• Assisted with sprint backlog management and helped reduce the backlog by 60%
• Worked with new users of acquired hospitals to train resources on how to utilize new systems and adhere to the supply chain guidelines
• Collaborated with the operations and development team to plan 90-day build with multiple 2-week sprints as well as story point user stories and used elaboration sessions to determine details of builds
• Assisted product owner with revising backlog grooming, user story development and prioritization
• Created burndown and velocity reports throughout sprints to display progression of work
• Worked with customers to reprioritize the backlog weekly, including when defects arose
• Participated in daily standups, which included yesterday’s activities, plans for today, and any possible obstacles
• Used Rational Quality Manager with senior team leader to assist in planning, developing, executing and reporting test plans
• Used Rational Team Concert to collaborate with various teams to manage builds
• Updated mobile applications to assist in order creation for hospital supply chain managers

07/2015-01/2018 Business Analyst @ Tangoe

Gathered requirements via SDLC and conducted user acceptance testing UAT to support creation of new portal access for clients and companies to order telecommunication devices through multiple carriers
• Worked on the UI/UX side to assess the necessities of the portal, which included limiting which carriers to use, which devices can be selected, and the plans associated with the devices
• Managed tasks in accordance with mitigating risks and delegated sub-tasks to several team members to ensure SLA’s were never non-compliant
• Gathered and groomed requirements from several Fortune 500 companies (e.g. PwC, 3M, etc.) to create consumer portals based off prioritized features
• Acted as an interim lead to ensure project tasks and deadlines continued as planned
• Served as the production release POC/helpdesk for clients regarding issues with new portals, and conducted initial troubleshooting solutions
• Generated reports using Agua, Atlas, Rivermine (Tangoe Provisioning programs) and Microsoft Excel Pivot Tables to determine team efficacy to present to senior leadership on a weekly basis
• Served as account team lead to process telecommunication services (mobile and network access)
• Worked to create a mobile application to help users access portal for ordering telecommunication devices

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