Chief Operations Officer

Rate, USD
$35 / hour
Work schedule
Full Time,
Language skills
Available for Hire
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About me

I have helped build and scale multiple business through my career by building systems, team culture, and through attention to detail within organizations so they can operate at the highest level.

I have a passion for creating experiences that I have been able to exemplify on a larger scale through organizing multiple events and retreats and on an internal scale by focusing on client onboarding and client journey.

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2021-2023 Chief Operations Officer @ Play Bigger Coaching

β€’ Oversaw daily operations of the organization both within our internal team and
β€’ Hired and lead a team of 4 for our internal operations team. Including training
and weekly coaching for ongoing development.
β€’ Responsible for updating all company dashboards on a weekly basis for CEO to
review growth numbers across the organization.
β€’ Onboarded coaching clients to the organization and created workflow for
β€’ Established policies and procedures for the team that promoted company culture
and vision.
β€’ Built out project management CRM for the organization.
β€’ Organized multiple events locally in Scottsdale. Oversaw all meeting details from
venue, food, speaker coordination and booking, securing sponsorships, group
activities, vendors, and all meeting materials.
β€’ Organized out of country retreat for 18 people including vendors and staff.
Oversaw all details from venue, food, group activities, and all materials.
β€’ Successfully launched a podcast, created, and optimized a workflow for the
organization and oversaw podcast manager in executing all ongoing duties.
β€’ Held weekly team meetings for the entire organization
β€’ Created all organization SOPs including workflows, systems, training videos,
workbooks, presentations, and templates.
β€’ Responsible for content creation, & scheduling workflow of our team’s social
media account

2020-2021 Business Development Manager @ Garcia Group Real Estate

Created & implemented systems for onboarding new sales agents to the team
β€’ Worked with team’s recruiter to strategically recruit and nurture our recruiting
β€’ Developed and planned out all monthly trainings for sales team.
β€’ Monthly 1:1 calls with sales agents to pulse check for both personal and
business development
β€’ Developed calendar of events for client touches and worked closely with
marketing team and vendors to ensure all events/touches were properly
executed on and tracked results for future touches.

2008-2020 Growth Operations Manager @ The Results Group Real Estate

– Responsible for onboarding new teams/locations. Aided in merging 15 teams
β€’ Created an onboarding SOP that acted as a qualification & hiring guide to screen
& approve new teams to join.
β€’ Organized monthly meetings in different states.
β€’ Supervised our customer service ticketing system through Zapier & Trello
systems. Was responsible for ensuring all inquiries were handled quickly &
efficiently by our customer care specialists & aided in responses/assistance as

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