Customer Experience/ Recruiter

Rate, USD
Not specified
Work schedule
Contract, Full Time, Part Time, Temporary,
Language skills
English
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About me

Experienced Customer Experience Support Manager and Recruiter.




Education

08/2016 to 12/2010 Bachelor of Arts @ University of Memphis
02/2011 to 03/2013 Masters Human Resource Management @ Walden University

Experience

07/19/2022 to current Remote Talent Acquisition Specialist @ Mid America Apartment Corporation

Recruited for high volume of requisitions
Interviewed potential hires, negotiated salaries and benefits, and performed reference checks for 30+ candidates monthly
Collaborated with 40+ stakeholders across the organization to maintain a proper flow of communication and execution of planned initiatives and projects
Sourced and screened candidates for various roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
Utilized social media recruiting, Workday, and Phenom CRM to contact potential candidates regarding vacancies.
Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
Leveraged employee referrals, direct sourcing, Internet applications, and recruitment agencies to source candidates for
Facilitated quarterly training sessions with managers and staff on best practices.

01/2019 to 10/2022 Remote Recruiter @ Porter-Leath

Managed recruitment department,processes, and policies.
Implemented best practices for the department and company to adhere to.
Conducted quarterly training for staff and department leaders.
Updated HR team monthly on new updates pertaining to the applicant tracking system.
Interviewed potential hires, negotiated salaries and benefits, and performed reference checks for 20+ candidates monthly
Collaborated with 20+ stakeholders across the organization to maintain a proper flow of communication and execution of planned initiatives and projects
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
Communicated with potential hires to provide clarity on expected tasks, compensation, and policies
Gathered information about each position and related occupation with employee interviews, field observations, and industry research

01/2021 to current Remote Customer Lead Support Agent @ Intuit

Conduct face to face tax interviews that will inspire confidence in our clients
Prepare complete and accurate tax returns
Generate business growth, increase client retention, and offer additional products and services
Potential to provide IRS audit support


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