I’ve worked in a sales and customer service capacity for many years and I’ve accumulated a lot of experience in both closing sales but also resolving very heated customer disputes. I’m a very easy person to get along with, but I also know how to be firm when the situation calls for it. I have great attention to detail and have worked a number of jobs where it was critically important to follow procedures to a tee.
Listen, teach, problem-solve, and explore growth opportunities with Shopify merchants while
showcasing new features as they are rolled-out on the Shopify platform.
• Effectively managed 3 simultaneous chat interactions while troubleshooting complex technical issues
• Leverage my own marketing and business experience to help merchants increase their profit margins
and maximize their potential for scalability
-Regularly averaged 214% of monthly sales target
-Reliably averaged 155% of monthly upsells target
-Assisted existing clients with auto and home insurance policy questions and changes
-Effectively executed underwriting to determine if home and auto policy was viable for company portfolio
-Communicated successfully with new clients regarding quotations and sales, as well as existing clients
regarding renewal policies and industry requirements
-Efficaciously met and maintained strict deadlines with client follow ups and policy requirements
-Meticulously built policies with clients to ensure they were well protected and insured to household limits
I am a goal-oriented retail manager with 5 years of experience leading large, customer service-driven teams. I’ve managed teams of 75+ at a $50M Target and oversaw the retail operations for a $5.4M Food Services department at a major children’s hospital.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
