Sales & Customer Support Specialist
- Location
- Canada
- Rate, USD
- $20 / hour
- Work schedule
- Contract, Full Time, Part Time, Temporary,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I’ve worked in a sales and customer service capacity for many years and I’ve accumulated a lot of experience in both closing sales but also resolving very heated customer disputes. I’m a very easy person to get along with, but I also know how to be firm when the situation calls for it. I have great attention to detail and have worked a number of jobs where it was critically important to follow procedures to a tee.
Professional area
Education
- Start: 2009 - End: 2013 B.A @ York University
Experience
- 2021 - 2023 Technical Support Advisor @ Shopify
Listen, teach, problem-solve, and explore growth opportunities with Shopify merchants while
showcasing new features as they are rolled-out on the Shopify platform.
• Effectively managed 3 simultaneous chat interactions while troubleshooting complex technical issues
• Leverage my own marketing and business experience to help merchants increase their profit margins
and maximize their potential for scalability- 2018 - 2021 Licensed Insurance Representative @ The Cooperators Insurance
-Regularly averaged 214% of monthly sales target
-Reliably averaged 155% of monthly upsells target
-Assisted existing clients with auto and home insurance policy questions and changes
-Effectively executed underwriting to determine if home and auto policy was viable for company portfolio
-Communicated successfully with new clients regarding quotations and sales, as well as existing clients
regarding renewal policies and industry requirements
-Efficaciously met and maintained strict deadlines with client follow ups and policy requirements
-Meticulously built policies with clients to ensure they were well protected and insured to household limits
Recommend this talent
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