Senior Customer Success Manager
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
🚀 My Expertise 🚀
🔹 Customer Expectation Management: I excel at understanding and exceeding customer expectations. Whether it’s helping clients navigate complex data solutions or ensuring their satisfaction throughout the customer journey, I pride myself on delivering exceptional service.
🔹 Strategic Relationship Building: I am passionate about nurturing long-lasting relationships. My approach is not just transactional; it’s about building partnerships that drive mutual success. I understand the value of trust and collaboration in any professional setting.
🔹 Data Science Know-How: My background in data science equips me with a unique perspective. I can interpret data-driven insights to make informed decisions, identify opportunities, and solve complex problems—a valuable asset in any industry.
💼 Open to New Challenges 💼
I’m not just confined to customer success. My adaptable skill set is transferrable across various domains, making me a versatile candidate for roles in sales, marketing, project management, or any other area where relationship-building, data-driven decision-making, and customer-centric thinking are assets.
🌐 The Bigger Picture 🌐
I’m driven by a passion for learning and a desire to make a meaningful impact. As you consider opportunities for me, please keep in mind my eagerness to grow, my openness to new challenges, and my commitment to delivering excellence in everything I do.
Let’s embark on this exciting journey together, exploring the vast possibilities that await. Your consideration and guidance in finding the perfect fit for my skills and aspirations are greatly appreciated.
Feel free to reach out to me to discuss potential opportunities or connect further. I’m looking forward to the next chapter of my career, and I’m ready to bring my unique blend of skills to a new challenge.
Professional area
Education
- 2014 - 2018 Bachelor's of Science in Mathematical Economics @ University of St. Thomas
Minors: Actuarial Science, Mathematics, Statistics
Experience
- April 2022 - present Senior Customer Success Manager @ Telllius
Manages 10 relationships with Fortune 50 CPG & pharmaceutical companies accelerating complex, analytical solutions ranging from data visualization to augmented root-cause analysis to understand key drivers in trends.
Built Onboarding, Adoption, & Renewal Playbooks (success strategies) increasing team efficiency by 20% and shortening time to value by 2 months.
Organized all contracts and important account info (ie. Value Proposition, Success Criteria, Contract Dates, ARR, comprehensive Health Score, etc.) into Salesforce with weekly automated reporting.
Constructed the new Enablement Program and associated Tellius training material containing bite sized informative videos that highlighted on the value and functionality of each of the five main platform modules.
Published joint Success Stories with customers that highlighted over $7M in accumulated savings from using Tellius.
Collected Feedback from the customers directly to create the wireframe for Tellius Feed (an automated assistant for anomalies of top metrics).- September 2021 - April 2022 Senior Customer Success Manager @ Bodhala (an Onit Company)
Hired and trained five successful Customer Success Managers to the Bodhala team.
Standardized onboarding process with a Client Success Handbook outlining all processes, strategies, and technologies.
Led team of Data Analysts to assist with in-depth analyses to ad-hoc client legal billing questions.
Created a Freshdesk Knowledge Base for all 21 sections of Bodhala’s platform to inform clients on best practices.
Managed Bodhala’s Invoice Review product, used feedback from beta testers, and created productrequirements.- September 2019 - September 2021 Customer Success Manager @ Bodhala
Managed 17 relationships from Fortune 10 companies to top private equity firms totaling over $2M in contract value while maintaining less than 5% churn and growing book of revenue by 15%.
Served as the Product Liaison to prioritize product releases using client feedback.
Designed wireframe for Bodhala’s on-platform Executive Report based on client feedback.
Used advanced data storytelling skills to present actionable insights to executives.- May 2018 - September 2019 Data Scientist @ Ovative Group
Led 12 national A/B tests (using national geospatial marketing data) to prove the value of the media investment which informed Fortune 500 clients’ next media optimization decisions.
Created a Lifetime Value predictive model that tied consumer’s demographic data to their media path.
Streamlined A/B Testing processes for easier interpretation and communication of causal impact to clients.
