Clinic Managerment

• Supervised 15 staff members and provided periodic performance evaluations.
• Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
• Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
• Developed and initiated departmental goals, standards of performance, policies and procedures.
• Interviewed applicants and made recommendations for new hires.
• Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
• Liaised between patients and physicians, initiating discussions regarding care.
• Educated patients and caregivers on diagnoses, treatment plans and wound or disease management.
• Oversaw daily activities and interactions with patients.
• Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
• Coordinated weekly work schedules for department employees.
• Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
• Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
• Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.

• Performed various tests on patients to assess needs and medication effectiveness.
• Operated, calibrated or maintained equipment used in quantitative or qualitative analysis.
• Selected and prepared specimens and media for cell cultures.
• Analyzed laboratory findings to check accuracy of results.
• Supervised, trained or directed medical laboratory workers engaged in laboratory testing.
• Managed a team of 10-12 medical assistants, and ensuring their professionalism and proficiency in a high stress environment.

• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Provided day-to-day leadership to cultivate environment that exemplified company values.
• Answered phone calls and responded to questions and concerns.
• Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.