Social Work / Supervision

Manages a remote investigations unit that responds to allegations of abuse, neglect, and exploitation of vulnerable adults received at Central Intake Unit; this includes mentoring seasoned and new investigators, providing clear feedback for improvement, and communicating expectations for targeted individual goals and team goals

Reviews and presents unit specific data using multiple data sources, including Tableau dashboards, to identify trends, barriers, and solutions to maximize efficiency within the unit and ensure any performance gaps are addressed timely and effectively

Responds timely to complaints raised by community members, clients, and employees, listening attentively to gain insight and using creative problem-solving techniques to achieve improved outcomes regarding customer service

Selected to partake in Standard Work problem solving meetings where the goal is to develop policy surrounding a specific agency process, complying with existing policy and ensuring consistent practice.

Reviewed and responded to allegations of abuse, neglect, and exploitation of vulnerable adults received at Central Intake Unit; this included thorough review of prior client encounters

Interviewed and assessed adults in their homes or other facilities and referred for appropriate services to meet clients’ needs and ensure resolution of identified concerns

Collaborated with various State agencies, requested records, and reviewed documents to further assess the safety of vulnerable adults

Remained flexible with varying priorities and client needs to ensure the best customer service was provided to each individual encountered

Responded to allegations of child abuse and neglect received at the Arizona State Child Abuse Hotline.

Interviewed and assessed children in their homes, schools, or other facilities (including detention and inpatient behavioral health settings)

Interviewed parents and relatives to complete a full family functioning assessment to address familial strengths and areas for improvement

Actively managed between 15-30 families with reports of abuse or neglect, effectively prioritizing various tasks delegated throughout the investigations

When assessed as unsafe, implemented safety plans and/or removed children from
Attended court hearing through the juvenile court, wrote court reports, and reported to the judge regarding children in State custody

Trusted team leader, mentoring colleagues, teaching incoming investigators, and demonstrating exceptional guidance in skill development and task prioritization