I am a veteran who served in the U.S. Air Force and separated honorably in the year 2022. Post separation, I have acquired and maintained managerial and collaborated tasks. I have extensive knowledge and experience of logistics within the military, over 10 years of various customer service occupations, communicative and team-oriented skills. I am proficient in Microsoft, Excel, Adobe, Outlook, TEAMS, and PowerPoint. I have additional experience in leadership and organizational skills to meet company, individual, and management objectives.
Currently attending
• Remote/Work -from-home
• Created detailed reports involving merchant affairs
• Accommodated domestic/international consumers with account discrepancies and inquiries
• Provided virtual customer service and maintained professionalism upholding company standards
• Deescalated and successfully resolved approximately 12 calls per day decreasing possible account retention and cancelation
• Communicated effectively with carriers, receivers, military personnel in order to modify and create invoices
• Coordinated and managed execution of logistic operations both domestic and internationally
• Identified and implemented supply chain improvement opportunities
• Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations
• Negotiated with established and developing vendors to achieve profitable rates for the military and client satisfaction
• Developed and maintained strong rapport with vendors and freight carriers to foster efficient operations
• Responded to a fluctuation of inbound calls regarding billing and general questions pertaining to the customer’s account
• Rectified consumer inquiries and resolved potential client issues within a timely manner and company expectations
• Upsold and marketed company promotional packages available to eligible clients
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
I am a self-motivated, reliable and professional with editing skills and attention to detail.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
