Customer Service

Rate, USD
$20 / hour
Work schedule
Contract, Full Time, Part Time,
Language skills
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About me

I am a veteran who served in the U.S. Air Force and separated honorably in the year 2022. Post separation, I have acquired and maintained managerial and collaborated tasks. I have extensive knowledge and experience of logistics within the military, over 10 years of various customer service occupations, communicative and team-oriented skills. I am proficient in Microsoft, Excel, Adobe, Outlook, TEAMS, and PowerPoint. I have additional experience in leadership and organizational skills to meet company, individual, and management objectives.


Sep/09-Jul/12 Diploma @ Aliso Viejo High School
01/21-05/24 Health And Science Associate’s Degree @ American Public University

Currently attending


08/22-10/22 IC IPS/Software Support Associate @ FIS

• Remote/Work -from-home
• Created detailed reports involving merchant affairs
• Accommodated domestic/international consumers with account discrepancies and inquiries
• Provided virtual customer service and maintained professionalism upholding company standards
• Deescalated and successfully resolved approximately 12 calls per day decreasing possible account retention and cancelation

10/19-05/22 Traffic Management Journeyman @ United States Air Force

• Communicated effectively with carriers, receivers, military personnel in order to modify and create invoices
• Coordinated and managed execution of logistic operations both domestic and internationally
• Identified and implemented supply chain improvement opportunities
• Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations
• Negotiated with established and developing vendors to achieve profitable rates for the military and client satisfaction
• Developed and maintained strong rapport with vendors and freight carriers to foster efficient operations

10/13-07/14 Call Center Agent @ Dish Network

• Responded to a fluctuation of inbound calls regarding billing and general questions pertaining to the customer’s account
• Rectified consumer inquiries and resolved potential client issues within a timely manner and company expectations
• Upsold and marketed company promotional packages available to eligible clients

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