I am a veteran who served in the U.S. Air Force and separated honorably in the year 2022. Post separation, I have acquired and maintained managerial and collaborated tasks. I have extensive knowledge and experience of logistics within the military, over 10 years of various customer service occupations, communicative and team-oriented skills. I am proficient in Microsoft, Excel, Adobe, Outlook, TEAMS, and PowerPoint. I have additional experience in leadership and organizational skills to meet company, individual, and management objectives.
Currently attending
β’ Remote/Work -from-home
β’ Created detailed reports involving merchant affairs
β’ Accommodated domestic/international consumers with account discrepancies and inquiries
β’ Provided virtual customer service and maintained professionalism upholding company standards
β’ Deescalated and successfully resolved approximately 12 calls per day decreasing possible account retention and cancelation
β’ Communicated effectively with carriers, receivers, military personnel in order to modify and create invoices
β’ Coordinated and managed execution of logistic operations both domestic and internationally
β’ Identified and implemented supply chain improvement opportunities
β’ Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations
β’ Negotiated with established and developing vendors to achieve profitable rates for the military and client satisfaction
β’ Developed and maintained strong rapport with vendors and freight carriers to foster efficient operations
β’ Responded to a fluctuation of inbound calls regarding billing and general questions pertaining to the customer’s account
β’ Rectified consumer inquiries and resolved potential client issues within a timely manner and company expectations
β’ Upsold and marketed company promotional packages available to eligible clients