Customer Service
- Location
- United States
- Rate, USD
- $20 / hour
- Work schedule
- Contract, Full Time, Part Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am a veteran who served in the U.S. Air Force and separated honorably in the year 2022. Post separation, I have acquired and maintained managerial and collaborated tasks. I have extensive knowledge and experience of logistics within the military, over 10 years of various customer service occupations, communicative and team-oriented skills. I am proficient in Microsoft, Excel, Adobe, Outlook, TEAMS, and PowerPoint. I have additional experience in leadership and organizational skills to meet company, individual, and management objectives.
Professional area
Skills
Appointment SchedulingAppointment SettingAssistant managerClient RetentionClinic and HospitalComputer SkillsCustomer and Client SupportCustomer ServiceCustomer SupportDe-escalationEmpathyExcellent Communication skillsLeadershipMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft TeamsMicrosoft WordPhone SupportProblem ResolutionQuality AssuranceReliableSalesSchedulingTechnical SupportTime ManagementTrainingVirtual Assistance
Education
- Sep/09-Jul/12 Diploma @ Aliso Viejo High School
- 01/21-05/24 Health And Science Associate’s Degree @ American Public University
Currently attending
Experience
- 08/22-10/22 IC IPS/Software Support Associate @ FIS
• Remote/Work -from-home
• Created detailed reports involving merchant affairs
• Accommodated domestic/international consumers with account discrepancies and inquiries
• Provided virtual customer service and maintained professionalism upholding company standards
• Deescalated and successfully resolved approximately 12 calls per day decreasing possible account retention and cancelation- 10/19-05/22 Traffic Management Journeyman @ United States Air Force
• Communicated effectively with carriers, receivers, military personnel in order to modify and create invoices
• Coordinated and managed execution of logistic operations both domestic and internationally
• Identified and implemented supply chain improvement opportunities
• Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations
• Negotiated with established and developing vendors to achieve profitable rates for the military and client satisfaction
• Developed and maintained strong rapport with vendors and freight carriers to foster efficient operations- 10/13-07/14 Call Center Agent @ Dish Network
• Responded to a fluctuation of inbound calls regarding billing and general questions pertaining to the customer’s account
• Rectified consumer inquiries and resolved potential client issues within a timely manner and company expectations
• Upsold and marketed company promotional packages available to eligible clients
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