Customer Service

Rate, USD
$20 / hour
Work schedule
Contract, Full Time, Part Time,
Language skills
English
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About me

I am a veteran who served in the U.S. Air Force and separated honorably in the year 2022. Post separation, I have acquired and maintained managerial and collaborated tasks. I have extensive knowledge and experience of logistics within the military, over 10 years of various customer service occupations, communicative and team-oriented skills. I am proficient in Microsoft, Excel, Adobe, Outlook, TEAMS, and PowerPoint. I have additional experience in leadership and organizational skills to meet company, individual, and management objectives.




Education

Sep/09-Jul/12 Diploma @ Aliso Viejo High School
01/21-05/24 Health And Science Associate’s Degree @ American Public University

Currently attending


Experience

08/22-10/22 IC IPS/Software Support Associate @ FIS

β€’ Remote/Work -from-home
β€’ Created detailed reports involving merchant affairs
β€’ Accommodated domestic/international consumers with account discrepancies and inquiries
β€’ Provided virtual customer service and maintained professionalism upholding company standards
β€’ Deescalated and successfully resolved approximately 12 calls per day decreasing possible account retention and cancelation

10/19-05/22 Traffic Management Journeyman @ United States Air Force

β€’ Communicated effectively with carriers, receivers, military personnel in order to modify and create invoices
β€’ Coordinated and managed execution of logistic operations both domestic and internationally
β€’ Identified and implemented supply chain improvement opportunities
β€’ Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations
β€’ Negotiated with established and developing vendors to achieve profitable rates for the military and client satisfaction
β€’ Developed and maintained strong rapport with vendors and freight carriers to foster efficient operations

10/13-07/14 Call Center Agent @ Dish Network

β€’ Responded to a fluctuation of inbound calls regarding billing and general questions pertaining to the customer’s account
β€’ Rectified consumer inquiries and resolved potential client issues within a timely manner and company expectations
β€’ Upsold and marketed company promotional packages available to eligible clients


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