I’m Troy Robinson, a seasoned Senior Project Manager with a strong track record of successfully orchestrating complex projects in the multi-billion-dollar range, such as the $9.4 billion GlaxoSmithKline (GSK) account. My expertise lies in driving cross-functional collaboration, aligning diverse teams, and delivering results within budgetary constraints.
I have a demonstrated ability to lead, train, and coach teams to excellence, leveraging my proficiency in tools like Microsoft Teams, Smart Sheets, and Microsoft Excel. My dedication to project scoping, risk management, and problem-solving ensures smooth project lifecycles.
At Cigna, I implemented innovative practices, managed relationships with offshore partners, and achieved substantial cost savings. My strategic thinking and ability to coordinate across departments facilitated network expansions and enhanced operational efficiency.
My experience as a Dedicated Accounts Supervisor at Cigna underscore my leadership capabilities, where I managed teams, improved quality, and reduced errors significantly.
I bring a wealth of experience in project management, process improvement, and team leadership, making me well-prepared to excel as a Global Project Manager. My commitment to delivering results and driving operational excellence aligns perfectly with the goals of your organization.
Effectively spearhead and harmonize project management endeavors for the complex $9,417,684,459 GlaxoSmithKline (GSK) account. Orchestrated collaboration among 9 diverse capability teams, 6 business units, and 25 distinct brand drugs and
vaccines, ensuring seamless execution that adhered to allocated budgets and remained aligned with client objectives.
• Demonstrate effective communication skills by training fellow Project Managers on our company’s “POP!” Planning process.
Led collaborative efforts to ensure uniform adherence to the same methodology across all accounts, enhancing cross functional coordination and enabling consistent planning for upcoming years.
• Showcase robust team-building skills by assuming the role of subject matter expert for critical applications—Microsoft Teams,
Smart Sheets, and Microsoft Excel. Delivered impactful training, personalized coaching sessions, and innovative teambuilding activities, amplifying collaboration and enhancing proficiency in these vital tools.
• Expertly guide and facilitate the scoping process, meticulously overseeing all project components and deliverables, aligned
with client objectives, throughout their lifecycle. Adeptly navigate ongoing problem-solving and risk management, proactively addressing challenges and uncertainties that arise during each project’s journey.
• Pioneer the creation of a centralized dashboard, effectively consolidating critical metrics for the GSK client. This innovative
solution allowed for a comprehensive overview of project health. Monthly account health meetings were initiated, involving key stakeholders, to ensure ongoing scrutiny and review of the GSK account’s overall well-being.
• Design and administer quarterly forms and surveys to gauge both domestic and global GSK client(s)’ satisfaction and wellbeing. Collaborated with senior leaders and account managers, implementing internal improvements based on survey insights.
• Drove seamless operations by overseeing the workloads of direct and indirect reports, fine-tuning resource allocation.
Conducted routine status check-ins, project updates, and delivered presentations to senior leadership, ensuring transparent
communication and alignment with strategic objectives.
Led the implementation of Tableau Management Operating System Dashboards across entire Cigna Group Insurance Long
Term Disability organization.
• Served as the Implementation Lead for the Innovation Lab team; implementing serval tested new practices across all of Short
Term and Long-Term Disability organization within Cigna Group Insurance
• Assisted the claims organization in the periodic accumulation, analysis, interpretation and reporting of production and service
metrics.
• Responsible for putting together Real Estate Strategy for several of our service site locations, including job eliminations and
building lease terminations.
• Created incentivized base tools for all level employees, to share feedback and new ideas on process, technology, customer/
client, communication enhancements, etc.
• Served as Liaison for offshore partners
Process managed all Network Operations cost savings initiatives for Mid-Atlantic & Pennsylvania markets; recouped $7.8
million in savings from January 2018 through November 2018.
• Created a Preferred Specialty Network project, contracting a network of specialist physicians in several Independent
Physicians for network expansion & improved.
• Rebuilt Podiatry Network: cross departmental coordination to identify impacted systems, risks & opportunities from
recontracting Podiatry network to a new fee-for-service network.
• Facilitated Global Financial Review meetings for all level managers in the market including coordinating meeting agenda &
materials, documenting meeting minutes & disseminating follow up actions.
• Project managed several business owners across all departments in Cigna Health-Spring to ensure process flow efficiency for
different growth strategy projects.
• Skilled Nursing Facilities (SNF) Network Enhancement: supervised contracting process, identified over 20 different SNF &
Institutional Special Needs Program (ISNP) to either terminate or place on process improvement plans to keep in network.
• Overseen Fee-For-Service Engagement & Termination process: tracking, reporting statics & trends, & ensuring Health Plan is
abiding by Center for Medicaid & Medicare Services & Cigna Health-Spring compliance policies
Supervised a team of 19 proclaim dedicated account processors: ensure achievement of performance metrics month-month,
managed timecards & overtime allotments weekly, effectively improved quality & customer impacts weekly.
• Managed daily inventory of 29 highly sensitive dedicated accounts, ensured mail is handled within a specific turn-around-time
for each specific account.
• Developed high performing team through 1:1’s, coaching/ training sessions, performance reviews, regular cadence tough
points.
• Conducted performance appraisals & partook in the annual compensation bidding process.
• Utilized Management Operating Systems to identify error trends/process improvements & removed barriers for everyday
technical functions: decreased team claims errors by average of 18% month-over-month.
• Performed root cause analysis of late payment interest claims for quality enhancement to customers & providers nationally.
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
