Data Analyst with a degree in Environmental Design, Policy & Planning. Skilled in data acquisition and data modeling, statistical analysis, machine learning, deep learning, and big data. With a background in customer service and environmental planning, I bring strong skills in communication and project management to data science projects with a desire to build projects and provide actionable insights that make a difference. Recently completed the Google Data Analytics Certificate – a comprehensive, hands-on program that encompasses the full spectrum of the data analysis process.
β’ Worked closely with other teams to create production schedules that met client needs and maximized efficiency
β’ Maintained professional and clear communication with over 150 clients weekly providing updates and resolving scheduling conflicts
β’ Recognized as apart of the 2021 Scheduling Coordinator Team with the Highest KPI
β’ Responsible for testing new business processes software solutions, provided feedback, and made suggestions for improvements
β’ Processed customer orders with a high level of accuracy and attention to detail, increasing customer satisfaction and visual appeal
β’ Increased team efficiency and productivity by successfully implementing changes to order fulfillment process
β’ Trained and mentored 5 new team members with hands-on instruction
β’ Collaborated closely with the professor to create and maintain a positive and supportive learning environment for a group of 60 students
β’ Contributed to class preparation, including creating assignments and tests, monitored student attendance and participation, facilitated quizzes
β’ Hosted weekly office hours for an hour, during which students could ask questions, receive feedback on their work, and discuss any issues or concerns
β’ Collaborated with the professor and two other teaching assistants in guiding students through the Stella Professional simulation modeling program
β’ Tested new simulation models under the professor’s supervision, focusing on analyzing graph variables to create successful model graphs and comparative runs
β’ Developed a comprehensive video tutorial after completing the simulation trials, providing students with clear and detailed guidance through the project
β’ Provided excellent customer service to customers both in-person and over the telephone, demonstrating strong communication skills in a friendly, approachable demeanor
β’ Demonstrated in-depth knowledge of menu options and ingredients, effectively answering customer questions and providing recommendations based on their preferences and dietary needs
β’ Accurately processed customer transactions and handled various forms of payment, including cash, credit, and checks, ensuring accuracy and attention to detail in all financial transactions
β’ Effectively communicated with healthcare providers and patients regarding complex insurance policies and medical histories
β’ Assisted licensed pharmacist with the preparation of patient prescriptions adhering to dispensing guidelines
β’ Managed 100% of medication inventory, both over the counter and prescription