Business System Analyst

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

4.5 years of experience with proficiency in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis, and Testing various methodologies.
Expert in conducting Joint Application Development (JAD) sessions with stakeholders, business users, and SMEs.
Interacted with the Development team to write technical specifications to describe Functional Requirement Documents (FRD), Business Requirement Documents (BRD), Software Requirement Specification (SRS), Design Specifications, and Module Specifications.
Proficiency in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and transforming them into functional specifications focusing on workflow analysis and design, user interface design, and process flow modeling.
Experience in the development of Test Plans, Test Strategies, Test Cases, and Test Scenarios for system testing as well as User acceptance testing (UAT).
Well-versed with UML diagrams – Use cases, Activity diagrams, Sequence diagrams, Data Flow diagrams, Process Flow diagrams, etc. using modeling tools like MS Visio.
Extensive experience in coordinating all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.
Well-versed in writing SQL Queries to perform end-to-end data validations and support Ad-hoc business requests. 
Expertise in data mapping between systems and creating data mapping documents assimilating data from various sources.
Experience with API Integration and Knowledge of JSON. Worked with tools like Postman and SOAP UI to validate APIs and integration points.
Expertise in using various tools like JIRA and MS Office for requirement gathering, HP ALM/Quality Center for Defect Management/Defect Tracking.
Highly motivated team player with excellent Interpersonal and Customer relations skills.
Proven Communication, Organizational, Analytical, Presentation Skills, Project management, and Leadership Qualities.

Professional area


2019 Master’s in Business Administration @ Illinois State University


March 2022-Current Business System Analyst @ Papa Johns International/ Data Sync Inc

Worked with an international team to gather Business Requirements, analyze data/workflows, and define scope, financial projections, and Cost/benefit analysis.
Created Process Work Flows, Functional Specifications, and was responsible for preparing Software Requirement Specifications (SRS), Functional Specification Documents (FSD), UAT, and System Testing
Involved in developing and documenting User Stories, Acceptance Criteria, and Product Test Plans, using Agile/Scrum, SAFe Methodology for Software Development Life cycle (SDLC).
Facilitated communications between solution architects, developers, quality assurance analysts, and business users as required throughout the requirement analysis, design, and testing phases to ensure the defined requirements are interpreted correctly.
Used SharePoint to log risks, issues, SOWs, reports, and project artifacts.
Created pivot tables using Microsoft Excel, and used lookup and other Excel functionality for analysis and mapping support to the project manager.
Planned and defined Use Cases and created Use Case diagrams, Scenarios, and Use Case Narratives using the UML methodologies.
Facilitated UAT by updating & and executing tests, creating defects in Jira.
Performed Data mapping, and logical data modeling, created activity diagrams and ER diagrams, and used SQL queries to filter data.
Used MS Office suite (Word, Excel, Visio, PowerPoint, Outlook, SharePoint, and Project) for project tracking, documentation, and presentation.
Performed functional testing of RESTFULL Web Services using POASTMAN.
Worked closely with Technical leads and architects to define the elements to be included in API- Web Services integration.
Performed complex ad-hoc SQL queries for analysis and reporting purposes.
Developing Custom Reports and different types of Reports, Matrix Reports, and distributed reports in multiple formats using Tableau Server.
Participated in various meetings and discussed enhancements and modification requests to resolve issues and expand the capability of the systems.

May 2021 – Feb 2022 Business System Analyst @ Zipari/ Dataync Inc.

Involved with the business partners to define requirements, determine solution alternatives, and develop high-level designs and estimates.
Worked closely with Client business units to understand the process flow, and create process maps and written procedures to ensure accurate documentation of the process.
Facilitated data mapping sessions with diverse internal clients throughout the Client with the ability to guide the individual or group to outline the process.
Involved in Business Process Management (BPM) activities like- Process Design, Process Monitoring, and Process Execution.
Maintained Requirement Traceability Matrix (RTM) throughout various stages of the SDLC.
Extensively used confluence to manage requirements and divided requirements into phases depending on the release plan defined in the initiation stage.
Strong knowledge of EDI Claims, member enrollment, and billing transaction
Worked with EDI 820, 834, 835, 837 (I, P, and D), 270, 271, 276, 277 and 999.
Assisted and directly involved with the QA team and UAT test strategies, including regression and integration API testing, wrote test scripts, end-to-end testing scenarios, and test plans, managed testing, defect reporting, and change requests.
Involved in API Testing and UAT testing for web-based applications.
Involved in Web services testing using Postman and SOAPUI/Ready API Tool.
Validated request and response XML/JSON. Added assertions to validate the XML/JSON in Web services SOAP and RESTFUL services.
Analyzed and worked with HIPAA-specific EDI transactions for claims, member enrollment, and billing transactions.
Served as system administrator for Salesforce CRM environment. Handled functions such as account maintenance, reports and dashboards, workflows, and other routine tasks.

January 2019- Feb 2021 Business Analyst @ CEFCU

Collected and documented Business processes and business rules. Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.
Reviewed and analyzed the business requirements document to derive the functional specifications document and assisted in the preparation of System Requirement Specifications.
Facilitated and Participated in regular (frequent) agile team meetings (SCRUM planning, daily stand-ups, retrospectives) to provide guidance to an agile product development process.
Used MS Office suite (Word, Excel, Visio, PowerPoint, Outlook, SharePoint, and Project) for project tracking, documentation, and presentation.
Experience in preparing and documenting the User Acceptance test (UAT) plan and obtaining the necessary signoffs from the concerned business units.
Assisted the Project Manager with various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
Created JIRA projects, templates, workflows, screens, fields, and other administrative activities
Prioritized the API function call for testers, and categorized the API based on System, Performance, and experience.
Verified Web services API request, and response data validations in SOAP and REST protocols
Involved in working with Web services experience in SOA (Service Oriented Architecture) using SOAP, RESTFUL services.
Executed test scripts and test cases for the Loan Origination System, Payment Processing, and Back-office functionalities.
Involved in the testing phase in SIT (System Integration Testing) and UAT phases for three consecutive Releases
Used SQL Server and MS Excel on a daily basis to manipulate the data for business intelligence reporting needs.
Conducted Training Sessions to train users in using the application.
Worked on Post Implementation Support while the application was in production.

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