Business Consultant

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Not specified
Work schedule
Full Time, Part Time,
Language skills
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About me

Olivia is a consultant with experience in Program & Project management, Design Thinking, Change management, Learning & Development, and Mergers/acquisitions in the Financial Services sector. Through certifications and training, she is developing the necessary skills to work in an Agile environment spanning industries in the capacity of a Scrum Master or Product Owner. With a proven track record of building client relationships, delivering quality results, and as a lifelong learner, she strives to continuously develop skills to adapt to new situations and stay at the forefront of clients’ needs.


Aug 2016/May 2020 Bachelors of Science Business Administration @ Elon University


Jan 2023 Business Consultant @ Tata Consulting Service

β€’ Produced a customer experience Point of View for the implementation of ServiceNow for a telecommunication client, resulting in future opportunity discussions.
β€’ Conducted competitive market research and created content material in the telecommunication and healthcare insurance spaces that led to new partnerships through request for propsals.
β€’ Facilitated design thinking workshops to develop a customer experience learning & development strategies.
β€’ Created and implemented training for 15 MBA hires regarding Waterfall and Agile methodologies.
β€’ Developed a point of view on Generative AI and cutting-edge opportunities for consulting, resulting in enhanced knowledge in prompt creation.
β€’ Managed and created project & employee spotlights across industries, communicating successes across consulting groups.
β€’ Developed thought leadership pieces to highlight the importance of and how to create a culture of continuous learning.
β€’ Created engagement plans including team bonding, Learning & Development modules, and networking events, cultivating a sense of virtual community.

July 2022/Jan 2023 Business Consultant @ NTT Data

β€’ Conducted client and teammate experience assessments, journey maps, and working groups resulting in stakeholder communication and mitigation plans.
β€’ Managed over 90 vendor relationships by creating a repository housing vendor contracts and contact information.
β€’ Gathered and analyzed customer and stakeholder feedback to improve policies, procedures, execution, and training for data conversion and deployment events.
β€’ Reviewed of implementation and rollback plans and held working sessions to reduce workstream dependencies and improve execution of data conversion and deployment.
β€’ Created reporting templates, built business cases, tracked application readiness, and provided status updates to stakeholders such as CEO, CFO, CMO, and CTO.
β€’ Triaged technical API incidents during merger deployment and application decommissioning events.
β€’ Tracked issues, security requests, and UAT/SIT testing requirements through dashboards across six workstreams (ex: order management, finance, etc.).
β€’ Gathered requirements and built out-enterprise-wide project management tool using design thinking and Agile methodology resulting in four stage rollout plan.
β€’ Facilitated working sessions with IT leadership and business SVPs resulting in a training plan for teammates regarding the new portfolio management too.
β€’ Created acceptance criteria and KPIs to measure the adoption rate of new enterprise ideation, funding, and benefit realization frameworks.

Summer 2019 Marketing and Business Analytics Intern @ Griffons

β€’ Conducted competitive research on 503Bs in pharmaceutical compounding to recommend go-to-market opportunities.
β€’ Evaluated and analyzed the level of customer-centricity through workshops & surveys in an organization to generate a training plan to improve rates of customer-centricity.

Spring 2019 Intern @ Silicon Alle

β€’ Generated marketing and sales leads online and in person in order to lease apartments & workspaces.
β€’ Managed professional networking events and speaker series to develop the firm’s global start-up community.

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