Operation Management.

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
Available for Hire
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About me

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Professional area


08/2009 - 07/2010 Business Management @ Professional Business College


2022-11 - 2023-03 Regional Operations Manager @ Food Rocket

rained seven managers who reported directly to me, including Driver support manager, procurement field lead, and local marketing brand manager.
β€’ Over performed expectations on hiring, order volume, and delivery times, which led to customer satisfaction experience exceeding our KPI goals by 23% that investors set.
β€’ Increases on KPI’s led to the approval for two additional sites within my region.
β€’ Partnered with our CEO for a feature on WCCB news to explain services and operation to viewers.
β€’ Recruited, hired, and trained initial personnel, working to establish vital internal functions and outline the scope of positions for a new organization.
β€’ Served as a liaison between multiple stakeholders and executives.
β€’ Successfully launched the distribution center in Charlotte to support our
procurement team better.

2021-01 - 2022-11 Multi Unit Site Manager OPS @ GoPuff

β€’ Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel’s overall performance.
β€’ Reduced site’s P90 delivery time from 1.5 hours to 37 minutes.
β€’ Delivered performance reviews, recommending additional training or
β€’ Analyzed data related to administrative costs and spending trends to
prepare budgets for personnel.
β€’ Achieved “always exceeds expectations” performance review for 2021
β€’ Opened and closed locations and monitored shift changes to uphold
successful operations strategies and maximize business success.
β€’ Tracked marketing efforts to monitor results in real-time.
β€’ Created company first OA Acceleration training company-wide.

2017-05 - 2021-01 General Manager of Operations & Training @ CVS Pharmacy

Established clear performance goals and metrics for revenue, P&L, customer service, and customer retention for a 5.1 million annual dollar retail store
β€’ Exceeded P&L goal by $900,000
β€’ Managed scheduling for 35 employees to optimize productivity
β€’ Exceeded “My Store Health” goals with 4.7 out of 5.0
β€’ Consistently complied with company policies and government regulations.
β€’ Boosted customer base, acquiring new customers and identifying needs to
deliver relevant products
β€’ Ranked top 2% of eastern region in 2019 for customer service (Ranked 27
out of 1500 stores)
β€’ Checked supply against demand by overseeing all merchandising
decisions, replenishment, and inventory management
β€’ Directed safety operations and maintained clean work environment in
adherence to FDA and OSHA requirements.
β€’ Drove year-over-year business growth while leading operations, strategic
vision, and long-range planning.
β€’ Designed modern employee recognition program, which boosted

2015-08 - 2017-05 General Manager Of Store Operations @ Rite Aid

Managed the only store to exceed compliance goals for three years straight in 2014-2016
β€’ Awarded Top Gun for exceeding annual flu shot goal 2015-2016
β€’ Exceeded Annual performance in 2016 which led to candidacy for field
leader compliance position
β€’ Recruited, hired, and trained high-performing sales and support team while
maximizing profitability by setting performance benchmarks for customer
service, cost control, revenue, and profits
β€’ Drove team success through shared vision and recognition of quality
β€’ Maintained compliance with regulatory parameters in complex projects
with overlapping policies.
β€’ Monitored project performance to identify areas of improvement and make
β€’ Identified plans and resources required to meet project goals and

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