Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
rained seven managers who reported directly to me, including Driver support manager, procurement field lead, and local marketing brand manager.
β’ Over performed expectations on hiring, order volume, and delivery times, which led to customer satisfaction experience exceeding our KPI goals by 23% that investors set.
β’ Increases on KPI’s led to the approval for two additional sites within my region.
β’ Partnered with our CEO for a feature on WCCB news to explain services and operation to viewers.
β’ Recruited, hired, and trained initial personnel, working to establish vital internal functions and outline the scope of positions for a new organization.
β’ Served as a liaison between multiple stakeholders and executives.
β’ Successfully launched the distribution center in Charlotte to support our
procurement team better.
β’ Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel’s overall performance.
β’ Reduced site’s P90 delivery time from 1.5 hours to 37 minutes.
β’ Delivered performance reviews, recommending additional training or
advancements.
β’ Analyzed data related to administrative costs and spending trends to
prepare budgets for personnel.
β’ Achieved “always exceeds expectations” performance review for 2021
β’ Opened and closed locations and monitored shift changes to uphold
successful operations strategies and maximize business success.
β’ Tracked marketing efforts to monitor results in real-time.
β’ Created company first OA Acceleration training company-wide.
Established clear performance goals and metrics for revenue, P&L, customer service, and customer retention for a 5.1 million annual dollar retail store
β’ Exceeded P&L goal by $900,000
β’ Managed scheduling for 35 employees to optimize productivity
β’ Exceeded “My Store Health” goals with 4.7 out of 5.0
β’ Consistently complied with company policies and government regulations.
β’ Boosted customer base, acquiring new customers and identifying needs to
deliver relevant products
β’ Ranked top 2% of eastern region in 2019 for customer service (Ranked 27
out of 1500 stores)
β’ Checked supply against demand by overseeing all merchandising
decisions, replenishment, and inventory management
β’ Directed safety operations and maintained clean work environment in
adherence to FDA and OSHA requirements.
β’ Drove year-over-year business growth while leading operations, strategic
vision, and long-range planning.
β’ Designed modern employee recognition program, which boosted
Managed the only store to exceed compliance goals for three years straight in 2014-2016
β’ Awarded Top Gun for exceeding annual flu shot goal 2015-2016
β’ Exceeded Annual performance in 2016 which led to candidacy for field
leader compliance position
β’ Recruited, hired, and trained high-performing sales and support team while
maximizing profitability by setting performance benchmarks for customer
service, cost control, revenue, and profits
β’ Drove team success through shared vision and recognition of quality
performance.
β’ Maintained compliance with regulatory parameters in complex projects
with overlapping policies.
β’ Monitored project performance to identify areas of improvement and make
adjustments
β’ Identified plans and resources required to meet project goals and
objectives