Implementation Project Manager

• Directed all phases of project implementation work from initiation through completion of Optical SONET and DWDM Networks from strategic planning and design, staging, installation, integration, test, turn-up, and operations hand-off.
• Managed cross-functional teams by synchronizing project approach and schedule with Customer and EXA Engineering and installation teams.
• Lead communication liaison between EXA and Customer. Provided outstanding service to Customers through effective communication and prompt issue resolution to facilitate future business opportunities.
• Proactively identify and resolve potential issues before they become problems by removing obstacles and empowering Operations to be successful.
• Interfaces with material and shipping vendors for procurement of materials and coordination of shipments.
• Managed project profitability (labor costs/hours, expenses, profit margin) in EXA reporting systems.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Average profit margin of projects managed over past 3yrs are 20% higher than forecasted.

• Responsible for front-line operations of airport gate management by boarding and disembarking aircraft, printing boarding passes, monitoring jet way doors, printing crew reports, and operating jet bridge.
• Capability of remaining calm and pleasant under tremendous, calculated pressure while multitasking gate operations.
• Ensure accurate passenger and cargo entries for correct weight & balance for aircraft fundamental operation.

Baggage Handler/Ramp Operator
• Responsible for loading, unloading, and transporting baggage, mail, and cargo to and from aircraft.
• Duties also include operating ground support equipment such as tugs, conveyor belts and tow tractors.

• Provided account management support driving implementation of services to meet client commit dates, monitor quality assurance, and ensure client satisfaction.
• Performed administrative duties by preparing Customers network for migration from Frame Relay/ATM to MPLS/Sprintlink through inventory compare.
• Assisted management of bill activation across product portfolios.
• Worked primarily with Project Manager, Customer, outside vendors, sales, network, and operations to create solutions and to ensure delivery of services for Customers changing demands.

Sr. Technical Support Representative/Case Manager
• Provided focused trouble management by serving as liaison between external Customers of Sprint products and facilities and fix agencies geared to maintain and repair said products and facilities.
• Responsible for maintenance of trouble issues involving updating Customers as to resolution progress and escalating issue from technicians to supervisory control to expedite resolutions.
• Analyzed trouble type, access method and service type.
• Coordinated repair activities through interfaces with other departments to resolve client issues.