Solution Engineer

S U M M A R Y
As a solutions engineer, I have a deep understanding of software development principles and tools. I’m also experienced in cloud computing technologies. Currently, I am responsible for troubleshooting complex technical issues that are impacting our clients’ businesses. Using my analytical skills and attention to detail, I am able to identify the root causes and develop a solution. I work with both technical and non-technical audiences, effectively communicating complex technical concepts to stakeholders. I am passionate about technology and constantly seeking new opportunities to learn and improve my skills. My passion for technology can help your company stay ahead of the competition by delivering innovative and cutting-edge solutions.

P R O F E S S I O N A L E X P E R I E N C E

SOLUTIONS ENGINEER 2019 -Present
Go High Level, Dallas, TX

In my experience as a solution engineer, understanding business needs for implementing an IT Management Solution in midsize businesses allows me to utilize my technical and analytical skills to contribute to the success of the company.

Conduct technical presentations and demonstrations for clients while converting prospects at an overall 80% rate.
Train “opportunity” clients in proper SaaS utilization to effectively support client sales processes
Cross-functional team partnership to identify and resolve client pinch points preventing product engagement
Provide technical support and troubleshooting for clients

CUSTOMER SUCCESS MANAGER 2017 -2019
Ooma, Boca Raton, FL

Managed B2B partnerships including client on-boarding which resulted in increasing partners by +450%
Led the implementation and deployment of multiple software solutions for achieving operational goals
Engaged in vendor contract negotiations that resulted in cost savings of 40%
Spear-headed new marketing initiatives including revamping the promotional calendar, deploying a social media strategy, and increasing client engagement through MailChimp and marketing material production and disbursement which led to increased attendance to events by +300%

SALES DEVELOPMENT REP 2015- 2017
City Furniture Headquarters , Tamarac, FL

Aggressively prospect to establish client relationships by completing 200+ cold calls per week & pursuing leads
Implemented text communication through CRM to improve client communication efficiency
My focus was on struggling clients, so these interactions most often revolved around educating technically challenged individuals to assist in their product engagement and regain product & organizational confidence.