Accomplished sales expert experienced in business development, negotiation, and relationship building. Displayed indispensable technical skills working in the industrial and commercial markets in collaboration with original equipment manufacturers and contractors. Demonstrated ability to manage a project from engineering design/conception to post-install support. Proven adept analytical and critical thinking skills used to implement sales and manufacturing process improvements to result in overall business growth. Highly motivated professional responsible for initiating and sustaining cooperative, dynamic relationships with customers, vendors, and team members. Effectively able to increase sales by increasing market share with existing customers and by developing new accounts. A motivated self-starter with strong customer, financial, and operations focus, eager to take on new challenges and contribute to the organization’s overall success.
Promoted to: Western-Midwest Regional Sales Manager:
States: WA, OR, NV, CA, AZ, UT, ID, MT, WY, CO, NM, ND, SD, NE, KS, IA, MO 02/23-09/23
Promoted from Sales Engineer to Regional by Middleby. Received additional product lines from sister brands to promote sales such as Crown, Firex, and Market Forge.
•Traveled to territories assigned to and addressed: sales opportunities, service-related matters, partnership prospects, lead-time retention, internal and external quality control on equipment, and freight standards for Midwest-West Coast shipments.
•Trained new Customer Service and Technical Support Manager for the Southbend factory
•Developed dealer protection on larger-based projects for both government and commercial projects
•Assisted and demonstrated during trade show events or factory for buying groups, national organizations, and affiliates
•Managed Southbend & Crown Steam Group Business utilizing (6) Middleby Manufacturer Representative Agencies, along with supporting and selling to (360) dealers, contractors, consultants, end-users, in the Commercial Kitchen Market.
•Provided monthly sales goals for Middleby manufacturer representatives within the territories managed
•Created and assisted in both educational curriculum and sales strategies for Middleby manufacturer representatives to present to the dealers and end-users both virtually and within the territories
•Provided guidance with the Middleby’s corporate online training, specific to the product lines I represented
•Incorporated a 2023/2024 Commercial Food Equipment Consultant Sales Strategy both internally with my product lines and the Middleby Consultant team to connect and expand the design relationship(s) that I currently obtained
Sales Engineer 06/21 – 02/23
Technical Sales Engineer for a global leader in heavy-duty commercial cooking equipment. Responsible for projects from design through to after-install support. Trained in CREO and Solidworks, able to combine models and update dimensions to complete proposals and review requirements with production. Leveraged financial acumen to analyze material and labor costs to build out profitable and competitive proposals and conduct in-process and postmortem analyses. Able to work closely with production, engineering, finance, and sales (inside/outside) to ensure customer satisfaction.
•Design, quote, and estimate projects for custom and standard offerings
•Provide support to manufacturing accounting by verifying costs and labor rates of WIP and completed projects
•Work closely with production control and manufacturing staff during the build of suites and batteries to ensure project scope and design compliance and review process for improvement
•Operate as backup for production scheduler when out of office
•Communicate with customers and sales reps about order updates, technical support, and billing questions
•Lead and conducted ISO 9001 audits for the company to maintain yearly ISO certification
•Assisted in equipment specification sheets that require NSF, CSA, and ANSI certification
•Worked on Middleby’s corporate Product Information Management System (PIM) initiative to modernize former manufacturing marketing and processes
•Sold $1.8M amount of suites and batteries in 2022 (85% of business in Customs)
Dedicated supervisor of standard operations within medium and heavy-duty commercial truck dealership groups. In charge of managing new and pre-owned truck sales, parts sales, leasing, rental, as well as contract maintenance locations in the territory of North Carolina. Able to identify and satisfy customer’s needs and improve the techniques of sales representatives to grow revenue and gain the loyalty of the clientele. Highly informed representative of recognized brands, such as Volvo, Mack, Hino, and Isuzu. Regarded as a consummate professional in an authorized part and service center for Cummins engines, Allison Transmissions, and Autocar Trucks. Individualistic professional in charge of making sure all customers are taken care of in terms of truck purchasing, trade processes, financial support, parts, and quality service.
● Sold 26 trucks to customers and companies within nine months during the Covid-19 pandemic
● Achieved a great balance between product education and sales guidance to customers who were hesitant to purchase Volvo after years of brand loyalty to competitors
● Received Volvo’s achievement award for a record number of trucks sold over nine months
● Skillfully and independently handled finance documents, purchasing orders, and clerical duties, while being involved with the whole sales cycle, which includes hunting prospects, and guiding small to large companies through the entire purchase cycle
Highly competent professional in charge of ensuring that client’s needs are understood and met while developing long-term relationships to increase revenues and decrease costs. Responsible for generating sales, pricing, and service terms, suggesting cost-effective and quality solutions, and finalizing purchase agreements for 20 OEM and industrial accounts. Built relationships with multiple lighting vendors, including Cree, Dialight, Holophane, Lutron, and Sylvania. Arranged and provided product, marketing, and customer account training and support to the outside and inside sales representatives. Collaborative mentor adept in improving production and efficiency, while identifying prospects and cultivating relationships through cold calls and in-person visits.
●Developed new accounts with spending in excess of $4 m annually
●Showcased leadership contractor initiative for the implementation of a physical, in-branch sales counter that increased sales above $4 m in the first year
●Successfully managed VMI, order entry, reporting, and all account management duties for a $2.8 billion mining company
●Integrated new lighting, controls, and automation vendors to increase product offering and improve the market value
VMI Specialist Order Manager
Gexpro Raleigh, NC
Displayed expertise in completing adequate product supply and replenishment of vendor-managed inventory. Contributed to strategic planning, relationship building, and budgeting. Proven organizational and analytical skills to increase efficiency and implement growth.
●Responsible for monitoring, maintaining, and growing appropriate inventory and stocking levels at a $2.8 billion mining company
●Worked on-site, engaging in placing orders and restocking inventory cages as needed
●Analyzed order history and usage to modify stocking levels and add or remove items to maximize customer spending and minimize inactive inventory
●Demonstrated use of sound judgment while completing adequate product supply and replenishment of inventory