Call Center CSR
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
Motivated team player experienced in providing 8 exceptional years of customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints.
Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Professional area
Skills
Education
- 09/09-06/13 High School diploma @ Bell Gardens High School
Experience
- 09/19-11/22 Call center CSR @ Bank of America
• Handled high volume customer phone calls, obtaining information and transferring to appropriate bank personnel.
• Delivered personalized customer service, utilized problem-solving techniques to identify solutions for complex customer inquiries.
• Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
• Resolved customer complaints promptly and efficiently.
• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
• Displayed strong organizational skills while managing multiple projects simultaneously.
• Analyzed customer feedback surveys to identify areas of improvement in the customer service department.
• Assisted customers with account opening, closing procedures and provided guidance on available banking products, services.
• Ensured compliance with applicable laws, rules and regulations governing banking operations.
• Reviewed suspicious activity, reversing fraudulent transactions and reissuing compromised debit and credit cards.- 03/18-08/19 Receptionist @ Rodriguez Electric
• Handled cash and credit card payments with accuracy.
• Answered phones professionally in accordance with organizational protocols.
• Maintained accurate records of all scheduled appointments.- 06/14-07/17 Caregiver @ Self employed
• Engaged child through conversation and companionship, promoting independence and meeting social requirements.
• Offered emotional support by counseling child and encouraging positivity.
• Communicated with children’s parents or guardians about daily activities, behaviors, and related issues.
• Assisted child in daily activities such as toileting, personal hygiene, dressing, meal preparation, and housekeeping.- 11/15-09/16 Sales associate @ JCPenney
• Greeted customers warmly and offered assistance
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers..
• Processed credit card transactions quickly and securely.
• Kept work area clean, organized and free of clutter at all times.
• Promoted benefits of store credit cards and customer loyalty programs.
• Tagged new merchandise for sale and updated signs.
