Call Center CSR

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
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About me

Motivated team player experienced in providing 8 exceptional years of customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints.

Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.


Professional area



Education

09/09-06/13 High School diploma @ Bell Gardens High School

Experience

09/19-11/22 Call center CSR @ Bank of America

• Handled high volume customer phone calls, obtaining information and transferring to appropriate bank personnel.
• Delivered personalized customer service, utilized problem-solving techniques to identify solutions for complex customer inquiries.
• Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
• Resolved customer complaints promptly and efficiently.
• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
• Displayed strong organizational skills while managing multiple projects simultaneously.
• Analyzed customer feedback surveys to identify areas of improvement in the customer service department.
• Assisted customers with account opening, closing procedures and provided guidance on available banking products, services.
• Ensured compliance with applicable laws, rules and regulations governing banking operations.
• Reviewed suspicious activity, reversing fraudulent transactions and reissuing compromised debit and credit cards.

03/18-08/19 Receptionist @ Rodriguez Electric

• Handled cash and credit card payments with accuracy.
• Answered phones professionally in accordance with organizational protocols.
• Maintained accurate records of all scheduled appointments.

06/14-07/17 Caregiver @ Self employed

• Engaged child through conversation and companionship, promoting independence and meeting social requirements.
• Offered emotional support by counseling child and encouraging positivity.
• Communicated with children’s parents or guardians about daily activities, behaviors, and related issues.
• Assisted child in daily activities such as toileting, personal hygiene, dressing, meal preparation, and housekeeping.

11/15-09/16 Sales associate @ JCPenney

• Greeted customers warmly and offered assistance
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers..
• Processed credit card transactions quickly and securely.
• Kept work area clean, organized and free of clutter at all times.
• Promoted benefits of store credit cards and customer loyalty programs.
• Tagged new merchandise for sale and updated signs.


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