Operations/Program Manager

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

I have operations and management experience in Insurance, Finance, and Logistics, including oversight of up to 20+ staff. My ability to analyze big data, pinpoint inefficiencies, develop resolution strategy, and implement staff-supported change across the enterprise is unmatched.


Fall 2010 Bachelors of Science Business Administration @ Elizabethtown College


Jun 2016 - Dec 2019 Subject Matter Expert/Team Lead, Evaluation & Quality Assessment @ Vaco on Assignment at Google

Manage Googleโ€™s quality assessment of its new open source AMP framework. Encompassing review of 1000 articles per week by dedicated team members and cross team collaboration on finding trends and root cause analysis.

Sep 2014 - Jun 2016 Lead II @ Randstad on assignment @ Google

Managed Googleโ€™s high-volume media magazine publishing operation, requiring oversight of multi-geography teams and third-party players to efficiently digitize and distribute 250+ magazine issues every week.

Apr 2010 - Aug 2013 Production Manager, Quality Control Production Manager @ Xerox - on assignment @ FasTrak

Meticulously reviewed 100s of 1,000s of transactions on behalf of Bay Area Toll Authority and Golden Gate Bridge to identify volume, usage, and violation trends to drive decision-making around lane restructuring, video tolling, and revenue recovery strategy. Increased receivables processing accuracy across the board from 80% to an unwavering 97%-99%, through heavily researched improvements, staff retraining, and careful oversight. Upgraded, rewrote, and replaced outdated/inefficient policies and procedures, plus ensured careful documentation of all new processes for compliance purposes.

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