16+ years experience in relationship and account management with the last 5+ years focused as a Senior Customer Success Manager. I bring experience in solutioning and implementation, focusing on new customer boarding, training, and adoption. I guide established customers as a trusted advisor and assist with expansion, upsell opportunities, and retention. I leverage data analytics to reinforce the ROI of the partnership and drive increased utilization of the solution/product.
Driving payer adoption and customer engagement, I managed a book of business seeing $250M+ money moved in cross border payments for AR teams looking to collect on invoices with a broad global reach extending beyond domestic payment methods. Managing all aspects of the customer relationship from post sales onboarding to day to day business as usual. Identify upsell and growth opportunities as a trusted advisor and consultative liaison to complex markets and exotic payment corridors.
Oversee a $11B+ portfolio of large complex national accounts to deliver payment service solutions. Primarily responsible for managing the relationship including evaluating client needs and recommending the optimal solutions in addition to onboarding of new accounts in key verticals.
Owner of joint venture partnership generating $10M+ annual revenue while managing a service desk team of 26 support and technical agents.