Customer Success Manager
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
About me
16+ years experience in relationship and account management with the last 5+ years focused as a Senior Customer Success Manager. I bring experience in solutioning and implementation, focusing on new customer boarding, training, and adoption. I guide established customers as a trusted advisor and assist with expansion, upsell opportunities, and retention. I leverage data analytics to reinforce the ROI of the partnership and drive increased utilization of the solution/product.
Professional area
Skills
Account ManagementActive ListeningAnalytical SkillsB2BB2CBankingCritical ThinkingCustomer RelationshipCustomer RetentionCustomer SuccessData AnalyticsFast learnerGood CommunicationGoogle WorkspaceMicrosoft OfficeOnboardingOrganizational SkillsPartnership BuildingPaymentsProject ManagementRoadmappingSaaSSalesforceSlackStrategic ThinkingTrainingUpselling
Education
- 08/1984 - 06/1989 Diploma @ Lithonia High School
Experience
- 03/2022 - 10/2023 Sr Customer Success Manager @ Flywire
Driving payer adoption and customer engagement, I managed a book of business seeing $250M+ money moved in cross border payments for AR teams looking to collect on invoices with a broad global reach extending beyond domestic payment methods. Managing all aspects of the customer relationship from post sales onboarding to day to day business as usual. Identify upsell and growth opportunities as a trusted advisor and consultative liaison to complex markets and exotic payment corridors.
- 07/2018 - 10/2021 Enterprise Account Manager @ FreedomPay
Oversee a $11B+ portfolio of large complex national accounts to deliver payment service solutions. Primarily responsible for managing the relationship including evaluating client needs and recommending the optimal solutions in addition to onboarding of new accounts in key verticals.
- 07/2010 - 07/2018 Client Service Advisor @ First Data / Fiserv
Owner of joint venture partnership generating $10M+ annual revenue while managing a service desk team of 26 support and technical agents.
