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The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevardβs customers. As an Onboarding Manager, Enterprise, you will lead a team of approximately 5-7 Enterprise Onboarding Specialists (OSs),ensuring the seamless onboarding of our largest, most complex customers.
You will play a crucial role in retaining clients within our financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the program.
Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Financeβs financial hardship programs. Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base.
The Customer Success Manager (CSM) will play a pivotal role in supporting customer engagement and growth initiatives. You will work closely with customers, ensuring they feel empowered, supported, and successful while using our platform.
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