Customer Strategy Director
About Cresta
Real-Time Intelligence for Contact Centers
Responsibilities:
- Pre-sales:
- Create the customer’s strategic plan that maximizes business impact with a clear narrative for the use of Cresta products over time.
- Conduct & lead Business Value Assessments (BVA’s) to quantify the potential ROI impact for a customer.
- Usher a seamless transition to the post-sales teams to execute on the vision that was sold.
- Post-sales:
- Ensure alignment of value and delivery plans, orchestrating the execution of Implementation, Data Science and AI Delivery work to achieve the greater vision.
- Monitor and assess the need for pivot in the customer engagement, utilizing executive sponsorship where appropriate.
Qualifications We Value:
- Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment.
- Deep understanding of business value creation, change management, and/or consulting methodologies.
- General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business
- Has extensive experience in large scale enterprise software implementations and complex use cases.
- Experience designing and interpreting Statements of Work to meet Enterprise customer needs.
- Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI.
- Experience managing and advising on large scale programs with many stakeholders and dependencies.
- Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems.
Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: Flexible
Compensation:
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.
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